Customer Service Executive

AUTOLUTION INDUSTRIAL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Singapore seeks a meticulous Customer Service Executive to join its team. This role emphasizes exceptional customer service and efficient workshop operations. Responsibilities include managing customer inquiries, handling administrative tasks, and processing financial transactions. Ideal candidates will have 2-3 years of experience, strong organizational skills, and proficiency in Microsoft Office. An automotive background is a plus. Join us in delivering outstanding service to our valued customers.

Qualifications

• 2-3 years of experience in a customer service or administrative role.
• Experience in the automotive industry is an advantage.
• Detail-oriented in handling invoices, reports, and schedules.

Responsibilities

• Serve as first point of contact for customers.
• Manage workshop administrative processes.
• Provide comprehensive administrative support.
• Process financial transactions.
• Prepare and submit accurate reports.
• Coordinate with suppliers and assist with stocktaking.
• Proactively follow up on customer feedback.
• Ad-hoc duties as assigned.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Proficiency in Microsoft Office Suite

Ability to multitask

Proactive team player

Education

Minimum GCE 'O' Level or equivalent

Job description

We are looking for a meticulous and customer-oriented Customer Service Executive to join our dynamic team at the Nissan Service Department in Ubi. This role is pivotal in delivering exceptional customer service and ensuring the efficient administrative operation of our service workshop.

Key Responsibilities

• Serve as the first point of contact, professionally handling all walk-in customers, phone calls, emails, and service inquiries.
• Manage workshop administrative processes, including preparing job cards, delivery orders, invoices, receipts, and daily sales reports.
• Provide comprehensive administrative support, including filing, document management for audits, scheduling meetings, and ordering office supplies.
• Process financial transactions such as petty cash claims, staff reimbursements, and track outstanding payments.
• Prepare and submit accurate weekly and monthly reports, including performance reports, OT claims, and customer feedback summaries for management.
• Coordinate with suppliers, update purchase orders, and assist with monthly stocktaking and finance-related documentation.
• Provide guidance to junior administrative staff and collaborate with the Insurance Claims team as needed.
• Proactively follow up on customer feedback and propose initiatives to improve customer satisfaction and retention.
• Any ad-hoc duties assigned.

Requirements

• Minimum GCE 'O' Level or equivalent
• 2-3 years of experience in a customer service or administrative role. Experience in the automotive industry is a strong advantage.
• Excellent verbal and written communication skills in English.
• Strong organizational skills with a keen eye for detail, especially when handling invoices, reports, and schedules.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• A proactive team player with the ability to multitask and work effectively in a fast-paced environment.
• Able to work closely with team members, provide guidance to junior staff, and adhere to company policies.