Assistant Customer Service Executive (Retail)

CHRIS HUNTER PTE. LTD.; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading retail company in Singapore is seeking a Customer Service Executive to ensure customer satisfaction and maintain service standards. The role involves organizing customer service operations, handling enquiries, and resolving issues efficiently. Ideal candidates will have experience in customer service, strong communication skills, and a commitment to enhancing service quality. Benefits include a basic salary plus variable bonuses, and opportunities exist for candidates with backgrounds in hospitality or cabin crew.

Benefits

Basic Salary

AWS

Variable bonuses

Qualifications

• Experience in customer service, preferably in retail or hospitality.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints efficiently.

Responsibilities

• Organize operations with a focus on customer satisfaction.
• Maintain service standards and procedures.
• Provide support for customer service-related tasks.
• Ensure prompt customer problem resolution.
• Compile customer feedback for service improvement.

Skills

Customer service excellence

Problem-solving skills

Communication skills

Relationship management

Job description

Location: Orchard

Industry: Retail

Time: 9:30am -6:30pm & 12:50-9:50pm

Benefits: Basic Salary + AWS + Variable bonuses

Basically, your duties as Customer Service Executive are as follows:

• Organize the customer service operation with customers’ satisfaction being priority; to maintain satisfactory relationship with customers and staff
• Maintain Customer Service standards and procedures.
• Provide customer services’ support to the department store, such as Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases/ reports, etc.
• Ensure that the customers’ problems are attended to promptly and efficiently.
• Attend to customers’ enquiries and follow-through with the necessary actions; handle customers’ feedback/ complaints effectively and efficiently.
• Compile customer feedback and suggestions so as to improve and develop Service Standards.
• Any other job-related duties assigned by the Company or your superior.
• Experienced ex-cabin crews or those from hotel industry are welcome to apply.