Customer Service Executive (Supply Chain)

Workle Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global supply chain provider in Singapore is hiring a Client Services Executive to enhance customer relations and optimize service delivery. Applicants should have a minimum Diploma in Business and at least 2 years of experience in customer service and order management. Responsibilities include coordinating client requirements, problem resolution, and providing business reports. This position offers a competitive salary of up to $3,800 and operates Monday to Friday, 8.30 am – 5.30 pm.

Qualifications

• Minimum 2 years working experience in customer service/order management.
• Experience in supply chain, logistics, and manufacturing preferred.
• Experience in supply chain, logistics, and manufacturing preferred.

Responsibilities

• Coordinate day-to-day aspects of Clients' business requirements.
• Provide customer service support and respond to client inquiries.
• Advise clients on delivery schedules and inventory availability.
• Ensure resolution of all problems and issues from Clients.
• Work with cross-functional teams to meet client operational requirements.
• Initiate continuous process improvements.
• Provide business reports to Management and clients weekly/monthly.

Skills

Customer service

Order management

Supply chain knowledge

Logistics knowledge

Education

Minimum Diploma in Business or equivalent

Job description

✏️Working locaiton: Ubi

✏️Mon to Fri 8.30am – 5.30pm

✏️Salary: up to $3,000 - $3,800

✏️Experience in customer service supply chain

Our client is a leading end-to-endglobal supply chain solutions and cross border eCommerce provider, offering comprehensive 3PL services. They is looking for a Client Services Executive

GENERAL DESCRIPTION

To solidify business relationships and develop professional rapport with the existing customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with team to give periodic review and evaluation of present accounts.

ESSENTIAL JOB FUNCTIONS

• Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.

• Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.

• Advising client on delivery schedule and inventory availability.

• Follow up closely to ensure resolution of all problems and issues from Clients.

• Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.

• Initiate continuous processes improvement.

• Provide business reports to Management and client on a weekly/monthly basis.

• Might need to participate in Demand planning with the client if the situation calls for.

POSITION QUALIFICATIONS

• Minimum Diploma in Business or equivalent.

• 2 years of working experience in customer service/order management.

• Experience in supply chain, logistics and manufacturing preferred