Customer Service Executive

COGENT INTEGRATED SUPPLY CHAIN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a full-time Customer Service Executive (Freight Forwarding) to manage shipping documentation and ensure proper billing for jobs. Responsibilities include coordinating day-to-day operations, managing job file creation, and liaising with customers and carriers. The ideal candidate should hold a diploma in logistics, have relevant experience, and possess strong verbal and written communication skills. This company offers benefits including meal subsidies and transport.

Benefits

Daily Meal subsidy

Medical, dental & insurance benefit

2-way Transport provided at Jurong East

Qualifications

• Minimum Diploma or equivalent qualification in logistics or related field.
• Preferably with 1 year relevant experience in Freight Forwarding/ Logistics industry.
• Good verbal and written skills.
• Attention to detail and ability to manage multiple tasks.
• Experience in the freight forwarding industry is an added advantage.

Responsibilities

• Manage shipping documentation formalities.
• Ensure proper and timely billing for job files.
• Coordinate day-to-day operations in freight forwarding.
• Manage job file creation and data entries.
• Arrange bookings with carriers and execute shipping documents.
• Send pre-alerts and shipping advice to customers.
• Coordinate dispatch of shipping documents.
• Assist with shipping rate sourcing.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Education

Diploma in logistics or related field

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one‑stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full‑time on‑site role for a Customer Service Executive (Freight Forwarding) in Cogent Integrated Supply Chain Pte Ltd. The Customer Service Executive will be responsible for handling order processing, shipping documentation and ensuring proper billing for all closed jobs.

1. Manage shipping documentation formalities with regards to Port Authority / Customs / Tradenet.
2. Ensure proper and timely billing / closing for all job files, issuance of credit note, internal expenses report by end of each month.
3. Coordinate day‑to‑day operations and transactions for freight forwarding and other related activity.
4. Manage job file creation, costing and other data entries in the system.
5. Arrange bookings with carriers / co‑loaders and execute all shipping documents, e.g. shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt, export subsidiary certificate, etc.
6. Send pre‑alerts and shipping advice timely to customers and agent.
7. Coordinates dispatch of shipping documents to customers and agents.
8. Assist for shipping rate sourcing with various carriers.

Requirements

1. Minimum Diploma or equivalent qualification in logistics or related field
2. Preferably with 1 year relevant experience in Freight Forwarding/ Logistics industry
3. Good verbal and written skills
4. Attention to detail and ability to manage multiple tasks
5. Experience in the freight forwarding industry is an added advantage

Please indidate in resume current salary, expected salary and the notice period needed to serve current employer.

Others

1. 5‑day work week
2. Daily Meal subsidy
3. Medical, dental & insurance benefit
4. 2‑way Transport provided at Jurong East