Contract Senior Customer Service Executive - Financial Institution (up to $5,500) #BEL

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Senior Customer Service Executive for a financial institution role. The ideal candidate will have 3-4 years of experience in customer service, excel in drafting professional correspondence, and manage customer complaints effectively. Responsibilities include enhancing customer satisfaction through collaboration and process improvement based on feedback analysis. This position offers a competitive salary up to $5,500.

Qualifications

• Minimum 3-4 years of customer service experience required.
• Ability to draft professional correspondence to customers.
• Experience collaborating with various internal teams.

Responsibilities

• Draft clear and empathetic apology letters.
• Manage customer complaints and feedback resolution.
• Collaborate with stakeholders to enhance customer satisfaction.
• Identify process gaps and contribute to improvements.
• Analyze customer feedback trends and recommend solutions.
• Prepare reports on customer service performance.

Skills

Customer complaint resolution

Empathy

Collaboration

Analytical skills

Job description

Contract Senior Customer Service Executive - Financial Institution (up to $5,500) #BEL

Singapore | Posted: Dec 22, 2025

We are hiring under Recruit Express headcount.

Jobs Responsibilities

• Draft clear, empathetic, and professional apology letters that align with company values and service standards
• Manage and support the timely resolution of customer complaints and feedback, ensuring effective outcomes
• Collaborate with internal stakeholders including Claims, Telemarketing, Customer Service, and Operations teams to enhance customer satisfaction
• Support service excellence initiatives by identifying process gaps and contributing to customer journey improvements
• Analyse customer feedback trends to identify recurring issues and recommend practical solutions
• Prepare regular reports on customer service performance, insights, and improvement initiatives

Job Requirements

Min. 3-4 years of customer service experience

Application Procedures

Interested candidates, please email your resume to:

Attention: Elena Li Jiaxin (Outsourcing Team)

[e-mail]

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.