Customer Service Executive

SmartHire by SEEK; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Customer Service Executive (Call Centre). This role involves responding to customer inquiries, providing excellent service, and handling high call volumes. Candidates should possess a passion for helping others, effective communication skills, and basic computer literacy. Flexibility for a 5-day work week with rotating shifts is required. On-the-job training will be provided, welcoming applications from those without prior experience.

Benefits

Training provided

Shift allowance

Qualifications

• Minimum Post-secondary Certificate with 1 year of experience in customer service or contact centre operations is preferred.
• Excellent communication, telephone, and interpersonal skills are required.
• Proficiency in English is necessary, mother tongue of other languages is advantageous.
• Basic computer literacy and skills in Microsoft Office are a must.
• Ability to adapt to a fast-paced environment is essential.

Responsibilities

• Resolve customer inquiries and provide timely responses.
• Deliver excellent customer service to callers.
• Manage high call volumes efficiently.
• Support diverse needs of English and non-English speaking callers.

Skills

Customer service orientation

Effective communication

Basic computer literacy

Ability to handle high call volumes

Education

Post-secondary Certificate

Tools

Microsoft Office

Job description

Our client is seeking a Customer Service Executive (Call Centre) to join their team!

What you'll be doing?

Resolve customer inquiries: Formulate resolutions and respond to customer queries in a timely and accurate manner.

Provide excellent service: Deliver outstanding customer service to callers, ensuring their needs are met with professionalism and care.

Handle high call volumes: Efficiently manage a high volume of inquiries in a fast-paced environment.

Adapt to diverse needs: Support both English-speaking and non-English speaking callers, utilizing your language skills to assist a wide range of customers.

Who are they looking for?

Customer service enthusiasts: Individuals with a passion for helping others and providing exceptional customer service.

Effective communicators: Strong verbal and written communication skills, with proficiency in English. Additional language skills are a plus to support diverse callers.

Tech-savvy individuals: Basic computer literacy and knowledge of Microsoft Office to efficiently manage customer information and inquiries.

Flexible schedules: Willingness to work on a 5-day work week, including weekends and public holidays, with rotating shifts.

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

Minimum Post-secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantage.

Good communication, telephone, interpersonal and customer relations/service skills.

Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking callers.

Must possess basic computer literacy and knowledge in Microsoft Office.

Able to work in a fast-paced environment due to high volume of inquiries.

Must be able to work 5 days'work week (including weekends & public holidays) on 3-rotating shift (shift allowance being provided accordingly).

No working experience is welcome to apply as on-the-job training will be provided.