Customer Service Executive

BWY WILMAR PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading F&B solutions provider in Singapore is seeking a customer service representative to support Singapore-based customers. You will ensure order accuracy, handle enquiries, and work closely with warehouse and logistics. The ideal candidate has 2-4 years of B2B customer service experience, is fluent in English, and preferably proficient in Mandarin. Familiarity with Excel and ERP systems is beneficial. This role operates within a 5.5-day work week, with working hours from 9am to 6pm on weekdays.

Qualifications

• Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
• Fluency in English (verbal and written) is required.
• Experience with Excel is required.

Responsibilities

• Serve as the first point of contact for Singapore-based customers via email and WhatsApp.
• Ensure order accuracy, pricing consistency, and proper documentation.
• Handle product, lead time, pricing, and order-related enquiries.
• Process backend documents for order accuracy.
• Prepare customer quotations based on pricing.

Skills

B2B customer service experience

Fluent in English

Proficiency in Mandarin

Experience with Excel

Experience with ERP Systems

Experience with Order Management Systems

Tools

ERP Systems (e.g., Alaya, Havi)

Order Management Systems (e.g., Bizmann)

Job description

Key Responsibilities

• Serve as the first point of contact for Singapore-based customers via email and WhatsApp
• Ensure order accuracy, pricing consistency, and proper documentation
• Handle product, lead time, pricing, and order-related enquiries
• Handle post-delivery issues such as goods exchange/return requests
• Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
• Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
• Process various backend documents to ensure order, picking and delivery accuracy
• Prepare customer quotations based on approved pricing and input from sales/commercial team
• Any other ad-hoc duties as assigned

Requirements

• Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
• Fluency in English (verbal and written) is required. Proficiency in Mandarin (verbal and written) is a plus.
• Experience with Excel is required
• Experience with ERP Systems (e.g. Alaya, Havi) is a plus
• Experience with Order Management Systems (e.g. Bizmann) is a plus
• Working Hours: Mon-Fri 9am-6pm, Sat/Sun 9am-1pm, 5.5-day work week
• Working Location: 457 Jln. Ahmad Ibrahim, Wilmar Foods, Singapore 639933