Customer Service Executive

FIRSTCOM ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking a Customer Service Executive to manage student inquiries and ensure a smooth enrolment experience. The role involves supporting learners and collaborating with internal teams while providing exceptional customer service. Candidates should have at least one year of customer service experience and excellent communication skills. This full-time position offers a competitive salary range and benefits including performance bonuses and medical coverage.

Benefits

Performance bonuses

Medical and dental benefits

Qualifications

• Minimum one year of experience in customer service or related role.
• Excellent command of written and spoken language.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Liaise with learners, trainers, and related departments.
• Provide support through telephone, emails, and walk-ins.
• Monitor and schedule trainings to ensure compliance.
• Assist in classroom facilitation.

Skills

Customer service experience

Good communication skills

Interpersonal skills

Proficient with MS Office

Ability to work independently

Team collaboration

Adaptability

Job description

Customer Service Executive

• Working Days: 5 days’ work week, including weekends (rostered based on company’s schedule)
• Working Hours: 8:30am – 6:00pm / 9:30am – 7:00pm / 1:00pm – 10:00pm
• Location: Tiong Bahru (Central Plaza) or Woodlands (WoodSquare)
• Salary Range: $3,000.00 - $4,500.00
• Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Position Overview

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in classroom facilitation
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Assist in the company’s continuous improvements and training related areas

Requirements

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language
• Proficient with MS Office
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

Location Addresses

• Tiong Bahru (Central Plaza): 298 Tiong Bahru Rd #08-01 Central Plaza Singapore 168730
• Woodlands (WoodSquare): 6 Woodlands Square, #07-03 Woods Square Tower 2, Singapore 737737