Customer Service Executive (Air Freight)

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A logistics firm in Singapore seeks a customer-oriented individual to join their Co-Loading team. The role involves supporting airfreight solutions, managing booking requests, and coordinating shipments. Candidates should have a minimum of 1 year of relevant experience in airfreight customer service or logistics, possess GCE 'O' or 'N' Level qualifications, and be familiar with the CCN system. Strong communication skills and proficiency in Microsoft Office, particularly Excel, are essential. Adaptability and attention to detail are crucial for success in this fast-paced environment.

Qualifications

• Minimum 1 year of relevant experience in airfreight customer service or logistics.
• At least GCE “O” or “N” Level qualifications.
• Familiarity with the CCN system is required.
• Competent in Microsoft Office applications, particularly Excel.
• Strong communication skills with a customer-centric mindset.
• Adaptable, detail-oriented, and able to manage changes in a fast-paced environment.
• Capable of working independently with minimal supervision.

Responsibilities

• Support customers with daily cargo booking requests across multiple airline options.
• Coordinate and secure cargo space with airlines, and provide timely booking confirmations.
• Develop understanding of various airline products and advise customers.
• Handle administrative tasks related to cargo bookings to ensure data accuracy.
• Liaise with internal and external stakeholders to ensure smooth shipment coordination.
• Monitor and track shipment progress, keeping customers informed of status updates.
• Manage customer enquiries professionally and maintain positive relationships.
• Collaborate closely with the Billing team for invoicing accuracy.
• Perform other ad-hoc duties as assigned.

Job description

Monday to Friday
9 AM - 6 PM
Location: Changi Airfreight Centre

Alternate Saturdays: 9 AM - 1 PM

You will be part of the Co-Loading team, supporting customers by delivering efficient and service-oriented airfreight solutions across a range of airline products.

Key Responsibilities

• Support customers with daily cargo booking requests across multiple airline options.
• Coordinate and secure cargo space with airlines, and provide timely booking confirmations to customers.
• Develop a strong understanding of various airline products and advise customers on suitable solutions based on their shipment needs.
• Handle administrative tasks related to cargo bookings, including updating flight reservations in systems or templates and ensuring data accuracy.
• Liaise with internal and external stakeholders such as customers, warehouses, airlines, and customs authorities to ensure smooth shipment coordination.
• Monitor and track shipment progress, keeping customers informed of status updates.
• Manage customer enquiries professionally and maintain positive working relationships.
• Collaborate closely with the Billing team to ensure accurate and complete information for invoicing.
• Perform other ad-hoc duties as assigned.

Requirements

• Minimum 1 year of relevant experience in airfreight customer service, co-loading, or a related logistics role.
• At least GCE “O” or “N” Level qualifications.
• Familiarity with the CCN system is required.
• Competent in Microsoft Office applications, particularly Excel.
• Strong communication skills with a customer-centric mindset.
• Adaptable, detail-oriented, and able to manage changes in a fast-paced environment.
• Capable of working independently with minimal supervision.