Customer Service Executive

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading electronic components firm in Singapore is seeking a Customer Service Executive to manage delivery and shipping operations while supporting the sales team. The ideal candidate will have a minimum of 5 years of experience in customer service within a manufacturing environment and must be fluent in both English and Mandarin. Strong proficiency in SAP and Microsoft Office is required. We offer competitive salary, annual and medical leave, and various allowances.

Benefits

Annual Fixed Bonus

Transport Allowance

Mobile Allowance

Insurance Coverage

14 days Annual Leave

Transport Allowance

Mobile Allowance

Qualifications

• At least 5 years of customer service experience within a manufacturing environment.
• Strong proficiency in Microsoft Excel.
• Immediate availability or able to start within a short notice period.
• Strong proficiency in Microsoft Office applications, especially Excel.
• Hands-on experience with SAP or similar ERP systems.
• Immediate availability or able to start within a short notice period.

Responsibilities

• Receive and process Sales Orders using the SAP system.
• Process Purchase Orders to vendors accurately and efficiently.
• Manage and monitor the order backlog.
• Manage and monitor the order backlog with the Sales team.
• Prepare delivery and shipping documents, liaising with warehouses and transporters.

Skills

Fluent in English

Fluent in Mandarin

Strong proficiency in Microsoft Office

Hands-on experience with SAP

Education

GCE ‘O’ Level or higher

Tools

SAP or similar ERP systems

Microsoft Excel

Job description

Job title: Customer Service Executive

Salary: SGD 3,000 - 4,000

Reference ID: 35972

Our client, a publicly listed company specializing in electronic components, is currently seeking a Customer Service Executive to join their team. The successful candidate will play a key role in managing delivery and shipping operations while providing critical support to the sales team.

You will be reporting to the Customer Service Manager.

Responsibilities

• Receive and process Sales Orders using the SAP system, providing acknowledgments with estimated delivery dates based on standard lead times.
• Process Purchase Orders to vendors accurately and efficiently.
• Coordinate with various internal and external parties to ensure timely production and shipping of goods.
• Manage and monitor the order backlog, collaborating with the Sales team to address any delivery or production issues.
• Prepare delivery and shipping documents, and liaise with warehouses (Singapore and Philippines), forwarders, and transporters to ensure smooth and timely deliveries to customers.

What You Will Receive

• AWS: 1 month
• Fixed bonus: 1 month
• Annual Leave: 14 days, up to a maximum of 20 days (based on the Financial Year: April to March)
• Medical Leave: 14 days
• Insurance Coverage
• Transport Allowance
• Mobile Allowance

Requirements & Preferences

Must

• Minimum qualification of GCE ‘O’ Level or higher.
• At least 5 years of customer service experience within a manufacturing environment, ideally involving electronic components or non-finished goods.
• Fluent in both English and Mandarin (listening, speaking, and writing) to effectively communicate with Mandarin-speaking stakeholders.
• Strong proficiency in Microsoft Office applications (especially Excel, as processes can be manual).
• Hands‑on experience with SAP or similar ERP systems.
• Immediate availability or able to start within a short notice period.

Advantageous

• Experience working in a Japanese company.

We regret that only shortlisted candidates will be notified.