Customer Service Executive- Parts Order Admin/Pricing

MANITOU ASIA PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading supply chain management firm in Singapore is seeking a motivated individual to support inventory demand forecasting, manage purchase orders, and track shipment performance. The ideal candidate should have a diploma or degree in a relevant field and 1-2 years of experience in customer service or supply chain management. Must be bilingual in English and Mandarin. This role involves working closely with internal departments and external partners to enhance operational efficiency.

Qualifications

• 1-2 years experience in customer service or supply chain management.
• Experience dealing with overseas dealers, customers, or suppliers.
• Independent and proactive approach.

Responsibilities

• Support inventory demand forecasting and manage purchase orders with suppliers.
• Prepare and validate weekly stock order forecast using GIM and M3 system.
• Monitor Service rate and Supply Chain KPI regularly.

Skills

Strong communication and negotiation skills

Proficient in Excel

Bilingual in English and Mandarin

Strong analytical skills

Proactive and collaborative

Education

Diploma or Bachelor degree in business/operations management/supply chain management/engineering

Job description

JOB SCOPE

• Support inventory demand forecasting proposal and follow up with purchase orders with suppliers
• Prepare & validate weekly stock order forecast using GIM & M3 system
• Track order fulfillment, shipment tracking and backorders, perform GIT & GRN activities
• Perform gaps analysis for lead time and service rate improvement
• Monitor and track Service rate and Supply Chain KPI regularly (Parts Availability %/ Warehouse Productivity/ BO lead time …etc)
• Support local parts purchase process flow for APAC Hub & MCSG
• Regular review of inbound forwarders’ performance and SLA
• Follow up closely on non-moving (dead stock) parts inventory
• Support sales activity with the review of parts pricing level against competition in the markets. Propose pricing strategy with Area Sales managers to increase parts & attachment capture
• Support MASIA sales and purchase price mapping, upload intercompany purchase price in M3 (AM,AN,AP.AQ)

OTHERS

• Manage inbound inland freight with appointed forwarders
• To attend to customers and dealers enquiries on pricing, delivery, lead-time and others
• Support parts sales activities: from preparation, documentation, shipment to invoices and filing
• Liaise with warehouse for packing instruction and shipment collection from forwarder

EDUCATION

• Diploma/ Bachelor degree in business/ operations management/ supply chain management/ engineering from a recognized institution preferred

EXPERIENCE

• 1-2 years experience in customer service/ supply chain management
• Experiences in dealing with overseas dealers, customers or suppliers
• Bilingual in English and Mandarin to liaise with mandarin speaking business associates
• Strong communication and negotiation skills
• Independent, proactive and collaborative
• Strong analytical skills and well verse in Excel sheet

COMPETENCIES AND SKILLS

• 2 years relevant working experience

INTERNAL/EXTERNAL CONNECTIONS

• Relations / Environment :
• Internal:
• Manitou Asia Service department
• Manitou Asia Sales department
• Manitou Asia Warehouse department
• Manitou Asia Accounts Department
• Manitou BF Parts department
• Gehl / Mustang and CE Attachments Parts department
• External:
• Network: Dealers, Manitou Asia subsidiaries
• End users / customers
• Suppliers
• Other service providers