Customer Service Executive

A.J. WALTER AVIATION SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An aviation services company in Singapore seeks a Customer Management Specialist to oversee customer requirements and manage interactions with clients and vendors. Candidates should possess strong communication skills, the ability to manage workloads, and at least 1-2 years of related experience. Proficiency in Microsoft Office is essential. If you are self-motivated with excellent problem-solving capabilities, apply to join this dynamic team focused on exceeding customer expectations.

Qualifications

• 1-2 years of related experience in customer relations or management.
• Ability to prioritize and manage workloads effectively.
• Commercial acumen developed through sales experience.

Responsibilities

• Manage customer requirements and inquiries.
• Interface with other departments for timely service delivery.
• Negotiate and procure necessary resources.

Skills

Good communication skills

Ability to manage relationships

Attention to detail

Problem solving

Multitasking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description:

1. Management of Customer requirements:

• Quantum Interrogation
• Market Research
• Alternate PN / Technical Research
• IPC investigation
• Commercial awareness of contractual definitions

2. Customer Order Management:

• Assessment of Customer Payment Viability
• Negotiation and Procurement
• Vendor Quality Approval Process
• Quantum Processing (end to end process)
• Interface with other departments to facilitate on time delivery
• Exchange Order Management – make best use of company systems and tools to identify cores and resolve quarantine or trace issues
• Take responsibility for assisting in the identification and acceptance of core components as requested.
• Off Core return Management
• Warranty / RMA / Reliability Management
• Credit Note and Query Invoice follow up
• Responsibility for assisting in the identification and acceptance of core components as requested
• Provide assistance in ensuring payment for services provided

3. Customer Service and Interface:

• Day to day Communication & Interface with Customers / Vendors
• Coordinate contractual review meeting with customer base.
• Management of operational performance data against contractual targets
• Exceeding Customer Expectation and Company standards
• Creation & updating of Customer Procedure Sheets
• Monitor and ensure satisfactory response to any customer query received including escalation as required and regular feedback. Use Quality systems to understand any process failures and work constructively with others to identify root causes and address them, including any necessary process improvements.

Expectations:

• Team player with good communication skills
• To strive for continuous improvement
• Attention to detail
• Capability to multitask and prioritise workloads
• Self-motivated
• Problem solve

Requirements:

• Good communication skills
• Ability to prioritise and manage workloads
• Ability to manage relationships with existing & new customers
• Excellent computer literacy and proficient in Microsoft Word, Excel and Outlook
• Good communication skills both verbally and written
• Commercial acumen developed through sales experience
• 1-2 years of related experience

Good to have:

• Quantum knowledge
• Aviation/Aerospace knowledge & experience
• Proficient in Microsoft Word, Excel and Outlook
• Negotiation skills to help maximise profits
• Ability to manage and nurture relationships with current and new customers