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(Entry Level) Temp Customer Service Admin (handle email/phone call)
Job summary
A leading staffing solutions provider in Singapore is looking for a Customer Service Representative to handle phone and email enquiries from customers. The ideal candidate should possess a minimum of 'A' Levels or a Diploma, along with excellent interpersonal and communication skills. This is a 6-month contract role with working hours from Monday to Friday, 9am to 6pm, located near MRT Eunos. A completion bonus of 0.5 months is offered upon satisfactory performance.
Benefits
Qualifications
- Minimum 'A' Levels or Diploma holder is required.
- Strong interpersonal and communication skills are essential.
Responsibilities
- Attend to enquiries and requests from phone calls/emails in a professional manner.
- Update accurate information on customer interactions in the CRM system.
- Ensure timely follow-up as promised to customers.
- Alert management of issues needing escalation.
- Prepare service requests including policy summaries and beneficiary information.
- Work closely with stakeholders on service request requirements.
- Deliver service requests within service standards.
- Undertake other assigned projects or responsibilities.
Skills
Education
- Location: near to MRT Eunos
- Working Hours:Mon to Fri, 9am to 6pm
- Contract Duration:6 Months
- Completion Bonus : 0.5 Months
You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
- Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution.
- Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
- Work closely with stakeholders on the service request requirements.
- Deliver service requests within stipulated service standards.
- Undertake projects or other responsibilities as assigned.
- Min ’A’ Levels or Diploma holder
- Good interpersonal and communication skills
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.