(Entry Level) Temp Customer Service Admin (handle email/phone call)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing solutions provider in Singapore is looking for a Customer Service Representative to handle phone and email enquiries from customers. The ideal candidate should possess a minimum of 'A' Levels or a Diploma, along with excellent interpersonal and communication skills. This is a 6-month contract role with working hours from Monday to Friday, 9am to 6pm, located near MRT Eunos. A completion bonus of 0.5 months is offered upon satisfactory performance.

Benefits

Completion bonus of 0.5 months

Qualifications

• Minimum 'A' Levels or Diploma holder is required.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional manner.
• Update accurate information on customer interactions in the CRM system.
• Ensure timely follow-up as promised to customers.
• Alert management of issues needing escalation.
• Prepare service requests including policy summaries and beneficiary information.
• Work closely with stakeholders on service request requirements.
• Deliver service requests within service standards.
• Undertake other assigned projects or responsibilities.

Skills

Good interpersonal and communication skills

Education

Min 'A' Levels or Diploma

Job description

• Location: near to MRT Eunos
• Working Hours:Mon to Fri, 9am to 6pm
• Contract Duration:6 Months
• Completion Bonus : 0.5 Months
  

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Min ’A’ Levels or Diploma holder
• Good interpersonal and communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)