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Trust & Safety Risk Specialist
Job summary
A staffing agency in Singapore is seeking a candidate for a risk control role focusing on analyzing risk cases and ensuring compliance with policies. The role requires a Bachelor’s degree in Computer Science and at least 2 years of relevant experience. The ideal candidate is detail-oriented, self-driven, and possesses excellent communication skills. Responsibilities include developing education programs and collaborating with technical teams to enhance internal platforms.
Qualifications
- 2+ years of relevant experience in trust & safety operations or policy enforcement.
- Ability to maintain composure in critical situations.
- Self-driven and able to work independently in a fast-paced environment.
Responsibilities
- Analyze and resolve reported risk cases using internal platforms.
- Work with product and tech teams to derive solutions.
- Educate stakeholders on company processes.
Skills
Education
- Analyze and resolve reported risk cases timely and accurately utilizing internal platforms and support tools;
- Summarize and classify the reported cases, work with product and tech teams to formulate solutions;
- Responsible for building up risk control policy and process, promoting transparency and understanding of policies, educating stakeholders to ensure compliance with the company’s processes;
- Assist in developing education programs to enhance user security awareness;
- Assist in improving internal platforms and tools.
- Bachelor Degree in Computer Science or equivalent practical experience;
- At least 2 years of relevant experience in trust & safety operations, content moderation risk control, or policy enforcement;
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders;
- Details oriented, self-driven and curious to learn and work independently in a fast-paced environment;
- Excellent interpersonal and communication skills to influence and reach agreements with others.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.