Trust & Safety Risk Specialist

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 48,000 - 70,000; Full time

Job summary

A staffing agency in Singapore is seeking a candidate for a risk control role focusing on analyzing risk cases and ensuring compliance with policies. The role requires a Bachelor’s degree in Computer Science and at least 2 years of relevant experience. The ideal candidate is detail-oriented, self-driven, and possesses excellent communication skills. Responsibilities include developing education programs and collaborating with technical teams to enhance internal platforms.

Qualifications

• 2+ years of relevant experience in trust & safety operations or policy enforcement.
• Ability to maintain composure in critical situations.
• Self-driven and able to work independently in a fast-paced environment.

Responsibilities

• Analyze and resolve reported risk cases using internal platforms.
• Work with product and tech teams to derive solutions.
• Educate stakeholders on company processes.

Skills

Risk analysis

Interpersonal and communication skills

Detail-oriented

Education

Bachelor Degree in Computer Science

Job description

Responsibilities:

• Analyze and resolve reported risk cases timely and accurately utilizing internal platforms and support tools;
• Summarize and classify the reported cases, work with product and tech teams to formulate solutions;
• Responsible for building up risk control policy and process, promoting transparency and understanding of policies, educating stakeholders to ensure compliance with the company’s processes;
• Assist in developing education programs to enhance user security awareness;
• Assist in improving internal platforms and tools.

Qualifications:

• Bachelor Degree in Computer Science or equivalent practical experience;
• At least 2 years of relevant experience in trust & safety operations, content moderation risk control, or policy enforcement;
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders;
• Details oriented, self-driven and curious to learn and work independently in a fast-paced environment;
• Excellent interpersonal and communication skills to influence and reach agreements with others.