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Customer Service cum Receptionist [ 1 Year Renewable Contract ]

Working Days: 5 Days Alternate Saturday, 9am-6pm / 9am-3pm

Salary: $$2,500 - $3,500 + Bonus

Lunch & Tea meals are provided

Location: Sin Ming Autocity (Bishan / Upper Thomson)

• Serve as the first point of contact for all walk-in customers, visitors, and callers.
• Greet customers with professional attitudeand provide courteous assistance.
• Manage incoming calls and route them to relevant departments.
• Handle incoming / outgoing mail, parcels, and courier coordination.
• Maintain a clean, organized, and professional reception area.

• Maintain a neat, clean, and professional appearance at all times.
• Wear appropriate business attire as per company guidelines (formal or business casual).

• Proactively call customers to remind them of regular vehicle servicing schedules.
• Provide appointment reminders to customers one day before their scheduled service.
• Explain the importance of timely car maintenance for safety, reliability, and long-term cost savings.
• Assist customers with booking service appointments and answering basic enquiries.
• Maintain strong customer relationships through consistent after-sales follow-up.

• Contact customers to collect details for quotations and service proposals.
• Promote Company's Automobile services, packages, and ongoing promotions.
• Proactively generate leads and help achieve monthly sales targets.
• Seek practical ways to hit targets instead of focusing on challenges or complaints.
• Identify opportunities to improve customer engagement and revenue growth.

• Encourage satisfied customers to leave reviews and testimonials.
• Guide customers through the review process and maintain feedback records.
• Support initiatives to enhance the company’s online reputation.

• Provide ideas and suggestions to support the marketing team’s campaigns and initiatives.
• Be willing to appear on video content, photos, or other media as part of promotional activities.
• Promote the company’s brand image in a professional and approachable manner.

• Perform data entry, filing, documentation, and maintain accurate records.
• Assist with appointment scheduling and office coordination.
• Manage monthly lunch ordersfor staff and ensure timely delivery.
• Monitor and replenish office stationery and suppliesregularly.
• Support management with other administrative tasks as needed.

• Receive customer payments and issue receipts accurately.
  9. Work Schedule & Expectations
  • Willing to work 5.5 days per week (alter. Saturday)
  • Expected to stay slightly later when required to accommodate customer vehicle collection.
  • Demonstrate responsibility, initiative, and a customer-first attitude.
  • Maintain a cheerful and positive demeanor when interacting with customers at all times.
  10. Driving Requirement
  • Preferably able to drive and possess a valid driving license.
  • Able to move or shift customer vehicles safely when required.
  11. General Office Coordination
  • Liaise with vendors or service providers for office needs.
  • Perform any other ad-hoc tasks assigned by management.