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Head Barista & Store Manager
Job summary
A local bakeshop in Singapore is looking for an operational leader to oversee daily activities and enhance customer service. The candidate must have at least two years of experience in retail food and beverage, strong leadership skills, and a passion for artisanal baked goods. Responsibilities include managing staff, inventory, and optimizing workflows. This role requires strong communication abilities and a willingness to work flexible hours, including weekends and holidays.
Qualifications
- At least two years of experience in retail F&B, preferably in a leadership role.
- Strong leadership, communication, and interpersonal skills.
- Ability to work independently and handle multiple responsibilities in a fast-paced environment.
Responsibilities
- Oversee daily operations of the bakeshop, ensuring smooth store administration and excellent customer service.
- Lead and train the service team to maintain high standards of customer engagement.
- Manage inventory and coordinate with the kitchen for daily production.
Skills
- Oversee daily operations of the bakeshop, ensuring smooth store administration and excellent customer service.
- Lead and train the service team to maintain high standards of customer engagement and efficiency.
- Manage inventory, order supplies, and coordinate with the kitchen to ensure seamless daily production.
- Handle customer inquiries, feedback, and complaints professionally to enhance the overall customer experience.
- Monitor sales performance, implement strategies to drive revenue, and meet business targets.
- Maintain high standards of food safety, hygiene, and workplace cleanliness.
- Prepare reports on sales, stock levels, and operational performance.
- Plan staff schedules and manage workflow to optimize productivity.
- Assist in marketing efforts, promotions, and in-store events to boost brand visibility.
- At least two years of experience in retail F&B, preferably in a leadership role.
- Strong leadership, communication, and interpersonal skills.
- Knowledge of coffee making is a plus.
- Ability to work independently and handle multiple responsibilities in a fast-paced environment.
- Passion for artisanal baked goods and delivering exceptional customer service.
- Proficiency in MS Office for scheduling, reporting, and inventory management.
- Willingness to work on weekends and public holidays on a rotating shift basis.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.