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Bridal Experience Consultant — Customer Care & Enquiries
About BespokeWearAI
BespokeWearAI is the world’s first AI-powered bespoke bridal studio — from AI previews to your final handcrafted gown. We unite advanced technology with couture craftsmanship, creating gowns that are personal, elegant, and unforgettable.
The Role
As a Bridal Experience Consultant, you will be the first voice and touchpoint for our brides. Your role is to attend to online enquiries with expertise, grace, and empathy — ensuring every interaction reflects the premium service and care at the heart of our brand.
What You’ll Do
- Respond to online enquiries across chat, email, and social platforms with professionalism and warmth.
- Share guidance on bridalwear and styling, and offer light advice on fabrics and fit — while our designers handle detailed customisation.
- Support brides as they navigate our AI previews and couture experience.
- Uphold BespokeWearAI’s premium tone and commitment to exceptional service.
What We’re Looking For
- Experience in bridalwear, luxury fashion consulting, or wedding styling.
- Strong written communication that conveys empathy and reassurance.
- Ability to balance attentiveness with efficiency in online customer interactions.
- A genuine passion for helping brides feel confident and cared for.
Why Join Us
- Be part of a pioneering bridal-tech startup redefining couture for the modern bride.
- Help shape a customer experience as refined and memorable as the gowns themselves.
- Join a close-knit, visionary team where your expertise truly matters.
📍 Location: Remote / Singapore-based preferred
🌐 Discover more: bespokewear.ai
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.