ThousandEyes APJC Sales Ops Manager

CISCO SYSTEMS (USA) PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading technology company in Singapore is seeking a highly motivated Sales Operations Manager to support their rapidly growing APJC sales organization. This role involves driving operational excellence through strong business acumen and cross-functional collaboration. Candidates should have 5+ years of relevant experience and a strong understanding of SaaS business metrics. The position offers a dynamic work environment with ample opportunities for growth.

Qualifications

• 5+ years of experience in Sales Operations, Sales, Business Management, or a related analytical role.
• 2+ years of people management experience.
• Strong understanding of SaaS business metrics and sales processes.

Responsibilities

• Own and optimize sales operations processes and support the GTM strategy.
• Support APJC annual planning, including quota setting and resource allocation.
• Partner with Sales, Marketing, Finance, and Analytics to identify business trends.

Skills

Sales Operations

Business Management

Salesforce

Analytical skills

Cross-functional partnership

Tools

Salesforce

Job description

Roles & Responsibilities

Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact

ThousandEyes is seeking a highly motivated Sales Operations Manager to support our rapidly growing APJC sales organization. You will serve as the primary Sales Operations partner for APJC while collaborating with the broader global team. This role requires strong business acumen, analytical rigor, and cross-functional partnership to drive operational excellence and enable revenue growth.

In this pivotal role, you will also drive major cross-functional initiatives that extend beyond ThousandEyes, influencing multiple Cisco business units and shaping the future of ThousandEyes APJC sales at scale.

• Own and optimize sales operations processes and support the GTM strategy across APJC, ensuring alignment with global business objectives.
• Support APJC annual planning, including quota setting, territory design, and resource allocation.
• Partner with Sales, Marketing, Finance, Legal, and Analytics to identify business trends, streamline workflows, and improve decision-making.
• Support APJC sales teams with quoting, approvals, deal support, dashboarding, and reporting.
• Deliver regular and ad-hoc reporting on key business drivers and regional performance; recommend actions based on data-driven insights.
• Drive initiatives that enhance sales productivity, efficiency, and data accuracy in Salesforce and other tools.
• Lead Order Operations for APJC, including bookings, accuracy reviews, provisioning, and fulfillment. Manage and develop an Order Operations Analyst reporting directly to you.
• Collaborate with global Sales Operations to maintain consistent processes and best practices.

Minimum Qualifications

• 5+ years of experience in Sales Operations, Sales, Business Management, or a related analytical role.
• 2+ years of people management experience, with proven ability to coach and develop team members.
• Strong understanding of SaaS business metrics, sales processes, and key revenue drivers.

Preferred Qualifications

• Proficiency in Salesforce (Admin experience a plus).
• Demonstrated ability to identify gaps, implement solutions, and manage cross-functional projects.
• Exceptional attention to detail while managing multiple priorities under tight deadlines.
• Strong communicator with the ability to build trusted relationships across functions.
• Self-motivated, adaptable, and results-driven with a positive attitude.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.