Quality Control jobs in Saudi Arabia
Operations Excellence Lead: Lean & Six Sigma (Food)
Virtucruit
QA/QC Engineer Electrical and QA/QC Engineer Instrument
Lasifa International
Discover more opportunities than anywhere else. Find more jobs nowAccountant Jobs in Ar-Rawdha (Oct 2025) - Bayt.com
CARE
Engineering Jobs in AlKhafji (Oct 2025) - Bayt.com
CARE
Connect with headhunters to apply for similar jobsQA/QC Engineer — Elevate Product Quality & Compliance
Jsfgroups
Strategic Planning and Engineering Management
CBS Comprehensive Business Services
Skilled Welder - Generator Fabrication (MIG & ARC)
Apt Resources
Generator Fabrication Welder — MIG/ARC Precision
Apt Resources
Senior SDET: Lead Automated Testing & Quality
Salla
Customer Experience Director
Job summary
A leading automotive platform in Riyadh seeks a Customer Experience Director to define and manage customer journeys and service culture. The role requires 12+ years of leadership experience in CX, particularly within automotive or digital sectors. Key responsibilities include journey mapping, establishing support operations, and driving continuous improvement. This is a career-defining opportunity to set new standards in Saudi Arabia's automotive market.
Qualifications
- 12+ years of CX leadership in automotive, retail, or digital platforms.
- Strong CRM and customer service systems knowledge.
- Experience in building CX functions from the ground up.
Responsibilities
- Design end-to-end customer journeys for all platform touchpoints.
- Establish call centers, chatbots, and digital support tools.
- Use data to track satisfaction, NPS, and loyalty KPIs.
- Implement customer service training for front-line teams.
- Lead initiatives to enhance the customer lifecycle experience.
Skills
VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.
Role Overview
The CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.
Key Responsibilities
- Journey Mapping: Design end-to-end customer journeys for all platform touchpoints.
- Service Operations: Establish call centers, chatbots, and digital support tools.
- Customer Insights: Use data to track satisfaction, NPS, and loyalty KPIs.
- Training: Implement customer service training for front-line teams.
- Continuous Improvement: Lead initiatives to enhance the customer lifecycle experience.
Qualifications & Experience
- 12+ years of CX leadership in automotive, retail, or digital platforms.
- Strong CRM and customer service systems knowledge.
- Experience in building CX functions from the ground up.
What This Role Offers
A career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector.
- Automotive
- Offers
- Operations
- CRM
- Service Delivery
- Customer Experience
- Retail
- Continuous Improvement
- Design
- Customer Service
- Leadership
- Training
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.