Job Search and Career Advice Platform
  • Jobs
  • Headhunters
  • Free resume review
  • About Us
EN
8,994

Jobs in Riyadh, Saudi Arabia

Customer Complain Officer- KSA

Bank of Jordan

Riyadh
On-site
SAR 100,000 - 150,000
30+ days ago
I want to receive the latest job alerts for jobs in Riyadh

Planning Engineer - Real Estate | Saudi Arabia

Rawaj HCM Jobs

Riyadh
On-site
SAR 150,000 - 200,000
30+ days ago

Graphic Designer

Ecojob

Riyadh
On-site
SAR 40,000 - 60,000
30+ days ago

Teacher

Abroad Work

Riyadh
On-site
SAR 120,000 - 150,000
30+ days ago

Accountant

JobLeader

Riyadh
On-site
SAR 150,000 - 200,000
30+ days ago
discover more jobs illustrationDiscover more opportunities than anywhere else. Find more jobs now

Chemical Engineer

Woopel

Riyadh
On-site
SAR 120,000 - 150,000
30+ days ago

Chemist

Jing Hau

Ad Dawadimi
On-site
SAR 150,000 - 200,000
30+ days ago

Chemist

ConFlip

Ad Dawadimi
On-site
SAR 150,000 - 200,000
30+ days ago
HeadhuntersConnect with headhunters to apply for similar jobs

Tagalog Freelance Interpreter

ContactLink Solutions

Riyadh
On-site
SAR 120,000 - 150,000
30+ days ago

LLM Engineers

Master-Works

Riyadh
On-site
SAR 150,000 - 200,000
30+ days ago

Senior ITSM Consultant ( ManageEngine Expierence)

Alnafitha IT

Riyadh
On-site
SAR 203,000 - 280,000
30+ days ago

Software Sr. Project Manager

Sumerge

Riyadh
On-site
SAR 200,000 - 300,000
30+ days ago

AI API Developer

Master-Works

Riyadh
On-site
SAR 200,000 - 300,000
30+ days ago

Backend developer

Master-Works

Riyadh
On-site
SAR 149,000 - 225,000
30+ days ago

Saudi Public Sector Sales Director — Cybersecurity

Trend Micro

Riyadh
On-site
SAR 300,000 - 400,000
30+ days ago

Frontend Angular Developer

Master-Works

Riyadh
On-site
SAR 200,000 - 300,000
30+ days ago

Network Engineer - Operations (Managed Services Engagement)

Specialized Technical Services – STS

Riyadh
On-site
SAR 150,000 - 200,000
30+ days ago

Head of Public Relations

Bayut | dubizzle

Riyadh
On-site
SAR 300,000 - 400,000
30+ days ago

Head of Public Affairs & Government Relations

Bayut | dubizzle

Riyadh
On-site
SAR 300,000 - 400,000
30+ days ago

Director - Finance Business Partner

Qiddiya Investment Company

Riyadh
On-site
SAR 200,000 - 300,000
30+ days ago

Sr. Manager Sales – Digital Solutions

INTECH

Riyadh
On-site
SAR 280,000 - 350,000
30+ days ago

IT Consultant - Platinion

The Boston Consulting Group GmbH

Riyadh
On-site
SAR 150,000 - 200,000
30+ days ago

Merchandiser

Abroad Work

Riyadh
On-site
SAR 48,000 - 120,000
30+ days ago

Inverto | Project Manager, Procurement

Boston Consulting Group

Riyadh
On-site
SAR 200,000 - 300,000
30+ days ago

Chief Executive Officer - CEO

Merge Recruitment Agency

Riyadh
On-site
SAR 400,000 - 600,000
30+ days ago

Top job titles:

Online jobsExpat jobsRemote jobsOil jobsInstrument Technician jobsOnline Data Entry jobsSgs jobsChemical Engineer jobsDelivery jobsMaintenance jobs

Top companies:

Jobs at NeomJobs at AmazonJobs at EmiratesJobs at PwcJobs at Baker HughesJobs at IhgJobs at DhlJobs at Four SeasonsJobs at WspJobs at Ibm

Top cities:

Jobs in JeddahJobs in DammamJobs in MakkahJobs in Khobar
Customer Complain Officer- KSA
Bank of Jordan
Riyadh
On-site
SAR 100,000 - 150,000
Full time
30+ days ago

Job summary

A national banking institution in Riyadh is seeking a compliance and banking awareness professional with at least 5 years of experience. The role focuses on developing customer protection policies and managing customer complaints in line with regulatory requirements. Candidates should have a relevant bachelor's degree and proficiency in English. Strong analytical and supervisory skills are essential.

Qualifications

  • Minimum of 5 years’ experience in compliance and banking awareness.
  • Preferably holds a specialized professional certification.
  • Full knowledge of banking operations and associated risks.

Responsibilities

  • Develop and update customer protection policies.
  • Investigate customer complaints and recommend corrective actions.
  • Review statistics related to customer issues.

Skills

Compliance expertise
Banking awareness
Public protection
English proficiency
Analytical skills
Communication skills
Supervisory skills
Problem-solving

Education

Bachelor’s degree in Law or relevant field
Job description

Responsibilities:

  1. Develops and updates policies related to customer protection, care, financial awareness, and education in alignment with the bank’s services and products, as well as policies for handling customer complaints to ensure customer satisfaction and protect the bank’s interests.
  2. Ensures or participates in establishing mechanisms and procedures to help customers develop knowledge of the risks associated with products offered to them, enabling them to make decisions suitable for their needs.
  3. Ensures the bank provides channels for receiving complaints in line with the instructions of regulatory authorities on an ongoing basis, and maintains comprehensive records for each consumer complaint.
  4. Receives customer complaints regarding any violations through designated forms, provides feedback to the customer, and investigates the complaint within the timeframe specified by the Saudi Central Bank.
  5. Oversees the referral of complaints requiring intervention by departments/branches and ensures they are addressed promptly and efficiently.
  6. Investigates the causes of complaints when necessary and recommends appropriate corrective actions to resolve customer issues and objections.
  7. Reviews statistics related to customer issues and complaints, their causes, and recurrence, categorized by problem type or department/branch. Records recommendations and submits them to the direct supervisor for referral to relevant authorities. Prepares a consolidated report of complaints received by the department, actions taken, analyzes the nature and type of complaints, and prepares periodic reports in this regard for submission to the Saudi Central Bank in compliance with regulatory requirements and relevant authority approvals.
  8. Receives inquiries submitted to the bank through designated channels regarding banking awareness and public protection, refers them to the relevant departments to obtain the required response and clarification, and ensures the responses meet requirements before replying to customers.
  9. Ensures the bank provides service information to customers in a clear, easy-to-understand manner, available on all designated platforms.
  10. Ensures adequate informational materials are available inside bank halls, branches, and on the website, providing all necessary customer information.
  11. Receives correspondence from regulatory authorities within specified deadlines, refers them to relevant departments for response, follows up to ensure responses are submitted within the timeframe stipulated in regulations, and ensures the responses meet requirements before sending them to the Saudi Central Bank.
  12. Participates in conferences, seminars, and workshops related to banking awareness.
  13. Manages and controls the unit’s expenses in line with the annually prepared budget.

Skills & Competencies:

  • Bachelor’s degree in Law, Humanities, Media, any branch of Business Administration and Economics, Business Economics, Banking Management, Investment & Resources, Accounting & Financial Control, or any related field.
  • Minimum of 5 years’ practical experience in compliance, banking awareness, and public protection.
  • Preferably holds a specialized professional certification in line with the Saudi Central Bank and regulatory authority requirements.
  • Proficiency in English (written and spoken).
  • Supervisory and administrative skills.
  • Full knowledge of work-governing policies and procedures and their internal and external updates.
  • Familiarity with the laws and legislative frameworks regulating the bank’s activities at the group level.
  • Knowledge of the regulations and systems of the Saudi Central Bank.
  • Knowledge of all banking operations, their legal and technical aspects, and associated risks.
  • Full knowledge of the services and products offered by the bank.
  • Proficiency in using computers and applicable systems.
  • Ability to plan and organize.
  • Decision-making ability.
  • Analytical and problem-solving skills.
  • Communication and interpersonal skills.
  • Ability to motivate and work in a team spirit.
  • Ability to work under pressure.
  • 1
  • ...
  • 345
  • 346
  • 347
  • ...
  • 360

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

Job Search and Career Advice Platform

Empoweringjob seekers

Tools
  • Jobs
  • Resume review
  • Headhunters
  • Browse jobs
Company
  • About us
  • Careers at JobLeads
  • Site notice
  • Press
  • Reviews
Support
  • Help
  • Partner integration
  • ATS Partners
Social
  • JobLeads Blog
  • YouTube
  • LinkedIn
  • Instagram
  • Facebook
  • Privacy Policy
  • Terms of Use

© JobLeads 2007 - 2025 | All rights reserved