Housekeeping Supervisor

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading global hospitality company in Saudi Arabia is seeking an experienced Housekeeping Supervisor to oversee all housekeeping operations. You will ensure excellent guest experiences, manage departmental budgets, and lead a team dedicated to high standards of cleanliness and service. Ideal candidates will have managerial experience in housekeeping and strong leadership skills.

Qualifications

• Experience in a managerial or supervisory capacity in the hotel/leisure sector.
• High level of commercial awareness and cost control.
• Previous experience managing a department and Profit and Loss account.

Responsibilities

• Oversee housekeeping operations and evaluate guest satisfaction.
• Manage departmental budgets and targets.
• Train and develop the housekeeping team.

Skills

Housekeeping experience

Leadership skills

Interpersonal skills

Customer service

IT proficiency

Tools

Property Management Systems

Job description

Job Description

Housekeeping Supervisor

Job Number:

HOT0C3MW

Work Locations

Doubletree by Hilton, Jabal Omar Um Alquraa & Ibrahim Alkhalil Streer Makkah 21955

What will I be doing?

As a Housekeeping Supervisor, you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. You will evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee housekeeping operations
• Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well-managed schedules
• Set departmental targets, objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping team
• Be competent in property management systems
• Assist other departments wherever necessary

What are we looking for?

A Housekeeping Supervisor serving Hilton brands works on behalf of our Guests and other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

Desired capabilities

• Familiar with Property Management Systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!