Reservation Agent

Malmaison Belfast; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality group in Riyadh is seeking a Reservation Agent to maximize hotel revenues by working with various departments. Responsibilities include managing reservations, collating reports, and ensuring excellent customer service. The ideal candidate has experience in similar roles, excellent communication and administration skills, and a passion for detail. Competitive pay and benefits offered.

Benefits

Competitive salary

Range of great benefits

Qualifications

• Proven experience in a similar role.
• Excellent communication and administration skills.
• Enthusiastic individual with attention to detail.

Responsibilities

• Work closely with the FOM and DOSM in rate setting.
• Collate hotel reports relating to reservation or sales tracking.
• Maintain responsibility of reservations with daily operations managed by Reservations Supervisor.
• Maximise sales and manage manning within the department.
• Conduct ongoing training and development programs.

Skills

Proven experience in a similar role

Excellent communication skills

Administration skills

Attention to detail

Job description

Reservation Agent

Location: Fraser Suites, Riyadh - Saudi Arabia

Salary: Competitive

Fraser's Hospitality is looking for a Reservation Agent to maximise all potential hotel revenues by working closely with the DOSM, Front Manager and the Reservations department. Gain a strong and comprehensive understanding of all market segments and the booking streams they come through. Be totally aware of all happenings that affect room night generation in the marketplace in terms of competitor activity and rate positioning.

What you will be doing as a Reservation Agent

• Work closely with the FOM and DOSM in rate setting for all periods.
• Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
• Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept.
• Work closely with the FOM & Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
• Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
• Actively take reservation enquiries when needed.
• Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
• Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Coordinator.
• Liase with Credit Manager in relation to requests for Credit.
• Control the loading of all rates into Radisson’s Harmony Database and hotel PMS. When appropriate train Reservations Supervisor to complete task.
• Ensure all complaints through HDBM are actioned within 24 hours.

What we’re looking for

You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.

Who are Frasers Hospitality

Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings – the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.

With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.

In addition to competitive rates of pay we also offer a range of great benefits.

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.