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Descripción de la vacante
A digital financial institution is looking for an IT Support role in Riyadh. You will be responsible for troubleshooting within a dynamic IT environment while ensuring high service availability. The ideal candidate should have 3 to 5 years of technical support experience, strong analytical skills, and a background in customer service management. Opportunities for personal growth in a modern digital banking environment are provided.
Formación
- 3 to 5 years of equivalent experience with required competencies.
- Previous project implementation experience.
- Self-sufficient and able to take on small project responsibilities.
- Past technical supervision of junior staff.
Responsabilidades
- Maintain services through monitoring system health.
- Respond to alarms/alerts for service issues.
- Communicate issues with product teams.
- Support application infrastructure technology.
- Read technical manuals and conduct computer diagnostics.
- Train users in hardware and software.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.