Frontline IT Service Desk Engineer & SRE Support

D360 Bank; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A digital financial institution is looking for an IT Support role in Riyadh. You will be responsible for troubleshooting within a dynamic IT environment while ensuring high service availability. The ideal candidate should have 3 to 5 years of technical support experience, strong analytical skills, and a background in customer service management. Opportunities for personal growth in a modern digital banking environment are provided.

Qualifications

• 3 to 5 years of equivalent experience with required competencies.
• Previous project implementation experience.
• Self-sufficient and able to take on small project responsibilities.
• Past technical supervision of junior staff.

Responsibilities

• Maintain services through monitoring system health.
• Respond to alarms/alerts for service issues.
• Communicate issues with product teams.
• Support application infrastructure technology.
• Read technical manuals and conduct computer diagnostics.
• Train users in hardware and software.

Skills

Troubleshooting

Customer Service Management

Help Desk Support

Analytical Skills

Communication

Learning Agility

Flexibility

Education

Tertiary-level qualification from an internationally recognized institution

Job description

A digital financial institution is looking for an IT Support role in Riyadh. You will be responsible for troubleshooting within a dynamic IT environment while ensuring high service availability. The ideal candidate should have 3 to 5 years of technical support experience, strong analytical skills, and a background in customer service management. Opportunities for personal growth in a modern digital banking environment are provided.