Waiter/Waitress - (Pre-Opening)

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 112,000 - 150,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia seeks a Guest Service staff member to ensure memorable dining experiences. This dynamic role includes welcoming guests, managing orders, and maintaining service standards. Ideal candidates will have prior hotel experience, strong English skills, and ideally some Arabic proficiency. The company values teamwork and flexibility in maintaining its service excellence.

Benefits

Competitive salary

Full uniform provided

Room discounts

Professional training programs

Qualifications

• Two to three years’ prior tenure in a similar role.
• Experience in an international luxury hotel chain.
• English fluency is required; Arabic fluency is preferred.
• GCC exposure is a plus.

Responsibilities

• Welcoming guests and ensuring a memorable dining experience.
• Accurately relaying orders to the kitchen and bar.
• Maintaining cleanliness and readiness of tables.
• Assisting in beverage and basic food preparation.
• Managing and restocking food and beverage supplies.
• Processing guest payments accurately.
• Following health and safety regulations.
• Addressing guest complaints professionally.

Skills

Customer service skills

Attention to detail

Ability to work under pressure

Teamwork

Flexibility

Education

Bachelor's degree in Hotel Administration or Business Administration

Job description

About us

InterContinental Hotels & Resorts has delighted luxury travelers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travelers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Day-To-Day

• Guest Service: Welcoming guests, taking their orders, and ensuring they have a memorable dining experience.
• Order Management: Accurately relaying orders to the kitchen and bar, and delivering food and beverages promptly.
• Table Setup and Maintenance: Arranging table settings, maintaining cleanliness, and ensuring tables are ready for the next guests.
• Food and Beverage Preparation: Assisting in the preparation of beverages like coffee and cocktails, and sometimes helping with basic food prep.
• Inventory Control: Managing and restocking food and beverage supplies as needed.
• Payment Handling: Processing guest payments accurately and ensuring all transactions are handled properly.
• Health and Safety Compliance: Following all health and safety regulations to ensure a safe dining environment.
• Problem Resolution: Addressing any guest complaints or issues in a professional and courteous manner.
  
  
  

This role requires excellent customer service skills, attention to detail, and the ability to work well under pressure. It's a dynamic position that involves interacting with guests, coordinating with kitchen staff, and maintaining high standards of service and cleanliness.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• GCC exposure
• English Fluency is required
• Arabic Fluency is preferred
  
  
  

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.