SPA Receptionist - voco Riyadh

InterContinental Hotels Group; Tharmada'; On-site; SAR 93,000 - 132,000; Full time

Job summary

A leading hospitality group in Riyadh is seeking a hotel receptionist to ensure a memorable spa experience for guests. Responsibilities include managing bookings, greeting guests, and upholding service standards. Candidates should have experience in luxury settings and strong communication skills. The position offers a competitive salary and additional benefits, including duty meals and discounted accommodations worldwide.

Benefits

Competitive salary

Duty meals

Discounted hotel accommodation worldwide

Qualifications

• Previous experience as a Receptionist in a luxury hotel or spa environment.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of spa treatments and wellness products is preferred.

Responsibilities

• Greet and welcome all guests in a warm and friendly manner.
• Manage spa reservations and scheduling appointments.
• Handle guest inquiries and complaints promptly.
• Coordinate with spa therapists and housekeeping for smooth operations.
• Promote spa services to maximize sales.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Guest-centric approach

Job description

Hotel: Riyadh (RUHSD), King Fahad Road, Opposite of Ministry of Interior, 13003

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Exceptional design meets contemporary comfort at voco Riyadh . We’re on King Fahad Road at the heart of the city’s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.

Key Responsibilities

• Greet and welcome all guests in a warm, professional, and friendly manner, ensuring a memorable spa experience.
• Manage spa reservations, scheduling appointments, and updating booking systems accurately.
• Provide detailed information about spa services, treatments, promotions, and facilities.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.
• Process payments, maintain accurate billing records, and handle cash or card transactions efficiently.
• Coordinate with spa therapists, housekeeping, and other departments to ensure smooth daily operations.
• Maintain a clean, organized, and inviting reception area in line with brand standards.
• Promote spa services and retail products to maximize sales and revenue.
• Ensure guest privacy and confidentiality are respected at all times.
• Adhere to voco brand service standards, health & safety regulations, and grooming guidelines.

Key Requirements

• Previous experience as a Receptionist, preferably in a luxury hotel or spa environment.
• Strong communication and interpersonal skills with a guest-centric approach.
• Ability to multitask and work well under pressure in a fast-paced environment.
• Professional appearance and grooming in line with hotel standards.
• Flexibility to work shifts, weekends, and public holidays as required.
• Knowledge of spa treatments and wellness products is preferred.

In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What’s more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the voco Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to voco and IHG and we'll make sure you&aposll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the \'Apply\' button. Start your journey with us today.