Junior Customer Experience Operations Analyst

Lucidya; Saudi Arabia; On-site; SAR 50,000 - 70,000; Full time

Job summary

A tech company in MENA is seeking a Junior Customer Experience Operations Analyst to enhance the customer journey using HubSpot and ChurnZero. This role involves managing operational tasks, optimizing data processes, and supporting the CX team. Ideal candidates are data-driven, detail-oriented, and have a strong interest in Customer Experience within the SaaS sector. This position offers an excellent learning opportunity for entry-level professionals.

Qualifications

• Interest in Customer Experience in SaaS and willingness to learn tools.
• Strong data-driven mindset with attention to quality.
• Familiarity with HubSpot and ChurnZero is desirable.

Responsibilities

• Manage daily CX operational tasks in HubSpot and ChurnZero.
• Build and maintain workflows for CX pipeline and forecasting.
• Troubleshoot integration and system logic issues.
• Ensure accurate data flow for customer health scores.
• Conduct customer data audits for accuracy.
• Clean and enrich records using HubSpot tools.
• Support deduplication, tagging, and standardization.
• Create dashboards for key CX metrics.

Skills

Data-driven mindset

Attention to data quality

Interest in Customer Experience

Tools

HubSpot

ChurnZero

Job description

Overview

Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

Role

We are seeking a Junior Customer Experience (CX) Operations Analyst to support our growing CX team in delivering a seamless, data-driven customer journey. You will be responsible for managing and optimizing CX platforms primarily HubSpot (CX) and ChurnZero ensuring clean customer data, scalable processes, and actionable insights.

This is an excellent opportunity for someone early in their career who is passionate about Customer Experience in the SaaS space and eager to learn industry-leading tools and processes.

What You’ll Do

• Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.
• Build and maintain workflows for CX pipeline, forecasting, and processes.
• Troubleshoot field mapping, integration, and system logic issues.
• Ensure accurate data flow for customer health scores, lifecycle stages, and company details.
• Conduct regular customer data audits for accuracy and completeness.
• Clean and enrich records using HubSpot tools, filters, and custom views.
• Support deduplication, tagging, and standardization processes.
• Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.
• Maintain customer stage definitions in line with CX playbooks.
• Create or assist in building dashboards for key CX metrics.
• Pull data from HubSpot and ChurnZero to support team decision-making.
• Maintain documentation for CX workflows, playbooks, and operational processes.
• Support the CX team in using HubSpot and ChurnZero effectively.

Qualifications

• Interest in Customer Experience in the SaaS space and willingness to learn industry-leading tools and processes.
• Strong data-driven mindset and attention to data quality.
• Familiarity with HubSpot and ChurnZero is desirable.