Digital Transformation Consultant

Deepsource Technologies; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A technology solutions firm in Riyadh is seeking a seasoned professional to lead digital transformation efforts. The role involves assessing current operations, developing a transformation roadmap, and aligning governance structures. The ideal candidate will have significant experience in operational strategy and expertise in tools like Splunk and ServiceNow. This position requires strong leadership and change management skills.

Qualifications

• 10–15 years in digital transformation or operational strategy.
• 5+ years designing or managing command/operations center models.
• Experience leading transformations involving relevant tools.

Responsibilities

• Assess current CCC operations using maturity models.
• Develop a detailed transformation roadmap.
• Define a future-state CCC operating model.

Skills

ITOM/ITSM operating models

Strategic planning

KPI alignment

Executive communication

Facilitation

Change leadership

Education

Bachelor's in Computer Science

MBA or Master's in Technology Strategy

Tools

Splunk

ServiceNow

BMC

Grafana

Job description

Responsibilities

• Maturity Assessment & Roadmap Definition
• Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).
• Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).
• Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.
• Target Operating Model (TOM) Design
• Define a future-state CCC operating model across people, process, technology, governance.
• Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).
• Recommend service delivery structure (centralized, federated, hybrid) with clear roles.
• Governance & Business Alignment
• Design governance processes, steering structures, and operating rhythms.
• Align KPIs with executive dashboards and outcome-driven metrics.
• Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).
• Stakeholder Management & Communication
• Facilitate executive workshops to validate vision and secure buy-in.
• Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.
• Manage change communications across teams and layers.
• Change Management & Transformation Enablement
• Define and drive adoption plans for new tools and processes.
• Build awareness campaigns, capability training, and internal champions.
• Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.

Requirements

• Education:
• Bachelor's in Computer Science, Business, or Engineering (required)
• MBA or Master's in Technology Strategy or Management (preferred)
• Experience:
• 10–15 years in digital transformation or operational strategy
• 5+ years designing or managing command/operations center models
• Experience leading transformations involving tools such as Splunk, ServiceNow, BMC, Grafana
• Core Competencies:
• ITOM/ITSM operating models
• Strategic planning, KPI alignment, enterprise transformation
• Business-technology alignment and maturity modeling
• Executive communication, facilitation, and change leadership
• Certifications (Preferred):
• ITIL 4 Strategist or Leader
• TOGAF / COBIT
• Prosci Change Management Practitioner