IT Assistant

Lucky Frozen; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent frozen food company in Shah Alam is seeking an IT Support Specialist to manage installation, configuration, and troubleshooting of hardware, software, and networks. The role requires a degree in Information Technology or Computer Science, along with at least 3 years of related experience. Candidates must possess strong communication skills in both English and Malay, and be willing to work after hours when necessary. This position supports a dynamic work environment with a focus on improving IT processes.

Qualifications

• Minimum 3 years of working experience in IT support and administration.
• Knowledge of computer hardware and networks.
• Able to standby for after hours or weekend duties whenever necessary.

Responsibilities

• Installation, configuration, deployment, troubleshooting and support of IT hardware.
• Providing technical support to end-users.
• Monitoring and maintaining IT inventory.

Skills

IT support

Troubleshooting hardware issues

Communication skills in English

Communication skills in Malay

Installation and configuration

Education

Degree in Information Technology or Computer Science

Tools

Microsoft Windows

Microsoft 365

Job description

Qualifications

• Degree in Information Technology, Computer Science or equivalent.
• Minimum 3 years of working experience in IT support and administration.
• Knowledge of Microsoft Windows, Microsoft 365, computer hardware and network.
• Possess own transport and able to travel to site offices for on‑site support whenever necessary.
• Able to standby for after office hours or weekend duties whenever necessary.
• Good communication skills in English and Malay (verbal and writing).

Responsibilities

• Installation, configuration, deployment, troubleshooting and support of IT hardware, software and network.
• Providing technical support and assistance to end‑users, troubleshooting hardware, software and network issues.
• Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed.
• Assisting in developing and implementing IT standard operating procedures to improve work processes.
• Responding to IT related complaints and providing support to end‑users.
• Assisting on setting up virtual group meetings using IT equipment.
• Other tasks as assigned by management.