Service Desk Analyst - English Speaking

Tentacle Technologies; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company in Bayan Lepas is seeking a motivated Service Desk Analyst to provide IT support and troubleshoot issues related to Outlook and Active Directory. The role involves first-line support, installation assistance, and collaboration with the IT team for process improvements. The ideal candidate has proven IT support experience and strong problem-solving skills. The position offers competitive remuneration, professional development opportunities, and comprehensive health benefits.

Benefits

Competitive remuneration

Performance-based incentives

Health and wellness benefits

Qualifications

• Proven experience in IT Support or Helpdesk role.
• Strong understanding of Outlook and Active Directory.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide first-line IT support for Outlook and Active Directory issues.
• Troubleshoot software and hardware problems efficiently.
• Assist with the installation and configuration of new software.

Skills

Troubleshooting

Problem-solving

Customer service

Communication in English

Job description

We are seeking a motivated and experienced Service Desk Analyst professional to join our client's team at Tentacle Tech in Bayan Lepas, Penang. This is a yearly renewable contract position, offering the opportunity to provide critical IT support and troubleshoot Outlook and Active Directory issues for our clients.

What you'll be doing

• Provide first-line IT support and resolve Outlook, email, and Active Directory-related issues for our clients
• Troubleshoot and resolve software and hardware problems in a timely and efficient manner
• Assist with the installation and configuration of new software and hardware
• Maintain accurate records of all support requests and resolutions
• Collaborate with the IT team to identify and implement process improvements
• Provide training and guidance to end-users on the effective use of IT systems and applications

What we're looking for

• Proven experience in an IT Support or Helpdesk role, preferably within the IT&C industry
• Excellent troubleshooting and problem-solving skills, with a strong understanding of Outlook, Active Directory, and Windows operating systems
• Well Conversed in English
• Ability to communicate technical information effectively to both technical and non-technical stakeholders
• Strong customer service orientation and the ability to work well under pressure

What we offer

At Tentacle Tech', we are committed to providing our employees with a supportive and rewarding work environment. As a member of our team, you will have access to:

• Competitive remuneration and performance-based incentives
• Opportunities for professional development and career advancement
• Comprehensive health and wellness benefits

Apply now to join our client's talented IT support team and be a part of Tentacle Tech's continued success.