Deputy Chief Operating Officer - Operations

ICG Healthcare Sdn. Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

A healthcare organization in Selangor is looking for a Deputy Chief Operating Officer to assist the Group COO in overseeing daily hospital functions and ensuring top-tier patient care. Key responsibilities include operational oversight, financial management, staff leadership, and compliance with healthcare regulations. Ideal candidates should have strong leadership and financial skills and a deep understanding of healthcare operations. A Bachelor's degree is required, while a Master's is preferred. This role contributes significantly to the strategic goals of the hospital.

Qualifications

• Strong leadership, communication, and problem-solving skills.
• Financial acumen and budgeting skills required.
• Deep understanding of healthcare regulations and operations essential.
• Strategic thinking and project management abilities needed.
• Experience in various progressive healthcare roles is a plus.
• Proven experience in leading teams and managing daily operations.

Responsibilities

• Manage daily activities and optimize workflow for service delivery.
• Monitor budgets and control costs for financial sustainability.
• Lead staff through recruitment, training, and performance management.
• Ensure adherence to healthcare regulations and quality improvement.
• Collaborate on strategic goals and business development.
• Liaise with stakeholders and manage public relations.
• Identify and implement technology for enhanced efficiency.

Skills

Leadership skills

Financial management

Communication skills

Problem-solving

Project management

Healthcare regulations knowledge

Education

Bachelor's Degree in Healthcare Administration or related fields

Master's Degree in Healthcare Administration, MBA, or MPH (Preferred)

Tools

Healthcare Information Systems (HIS)

Job description

Deputy Chief Operating Officer - Operations

The position assist the Group Chief Operating Officer to oversee daily hospital functions, driving efficiency, financial health, and top-tier patient care by managing budgets, staff (from clinical to support), facilities, compliance, strategy, and quality improvement, ensuring smooth operations across all departments from administration to patient services, and reporting to the board on performance and growth.

Key Responsibilities

• Operational Oversight: Manage daily activities, resource allocation (inventory, facilities), and workflow optimization to enable seamless service delivery.
• Financial Management: Monitor budgets, control costs, optimize revenue, and ensure financial sustainability.
• Staff & Leadership: Recruit, train, develop, and lead department heads and staff; foster a positive culture; manage performance and resolve issues.
• Quality & Compliance: Implement best practices, drive quality improvement, ensure adherence to healthcare regulations (e.g., MSQH, Joint Commission), and maintain high patient satisfaction.
• Strategic Planning: Collaborate on strategic goals, business development, and implementing initiatives aligned with the hospital's vision.
• Stakeholder Relations: Liaise with medical staff, board members, community, and external partners; manage public relations.
• Process Improvement: Identify and implement technology (like ICT) and process changes to enhance efficiency and patient‑centered care.

Candidate Profile

• Strong leadership, communication, and problem-solving.
• Financial acumen and budgeting skills.
• Deep understanding of healthcare regulations and operations.
• Strategic thinking and project management.
• Progressive Healthcare Roles: Start in entry-level roles (admin assistant, department supervisor) to gain foundational experience.
• Leadership & Management: Proven experience leading teams, managing budgets, and overseeing daily operations in healthcare facilities.
• Healthcare Systems: Familiarity with healthcare laws, regulations, compliance, and information systems (like HIS) is crucial.

Educational Qualifications

• Bachelor's Degree: Required, typically in Healthcare Administration (BHA), Business Administration (BBA), Public Health, or related fields, covering finance, management, ethics, and IT.
• Master's Degree (Preferred/Required): An MHA (Master of Healthcare Administration), MBA (Master of Business Administration with healthcare focus), or MPH (Master of Public Health) significantly boosts prospects, offering advanced leadership and management skills.