Store Manager (Sunway Pyramid)

Under Armour; Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading sports retail brand is seeking a Store Manager in Selangor, Malaysia. The role involves overseeing store operations, managing staff, and driving sales performance. Candidates should have at least 5 years of retail management experience, strong understanding of store operations, and excellent communication skills. The ideal candidate will foster a customer-centric environment and lead a cohesive team to meet sales targets. This is a full-time role requiring flexibility in scheduling, with responsibilities that include training staff, maintaining inventory standards, and ensuring compliance with brand guidelines.

Qualifications

• 5+ years of experience in retail store management, preferably in premium international brands or sports retail.
• Ability to communicate in local dialects is an advantage.
• Strong working attitude, responsibility, and punctuality are necessary.

Responsibilities

• Act as the 'Business Owner' of the store and lead a team to achieve sales targets.
• Manage payroll, schedule adjustments, and store operations efficiently.
• Train and develop team members to enhance business performance.

Skills

Sales-oriented

Good communication skills

Ability to build cohesive teams

Strong understanding of store operations

Time management skills

Education

SPM/STPM/Diploma in any field

Tools

Retail POS register systems

Job description

The Store Manager acts as the \"Business Owner\" of the store and is responsible for merchandising, financial management, sales staff supervision, and overall store leadership. This role leads a team of teammates in achieving sales and profitability targets. The Store Manager maintains operational and merchandising excellence to deliver a customer experience unique to Under Armour.

Establish and execute a strategic plan to achieve planned sales and key performance indicators.

Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.

Drive performance through consumer service, human resources, inventory control, and store appearance.

Brand image & Customer Experience

Act as the leader on duty and consistently models the brand’s service standards and selling behaviors.

Build loyalty through in-store experience, using data capture, endless aisle, and other omni-channel solutions.

Retail Operations

Directs the handling of merchandise, shipment receipt, processing, floor sets, markdown, and replenishment.

Oversee and ensure efficiency of all daily operational procedures.

Complete store audit compliance and shrink results aligning with loss prevention standards.

Manage payroll and schedule adjustments maximizing productivity and to achieve payroll and sales targets.

Lead visual directives including planning, scheduling, and executing within allotted timeframe.

Lead day to day store merchandising by ensuring that the store team understands and maintains Under Armour brand standards and sell through adjustments are held true to the Floor Set overview.

Perform “level-sets” and make sure the store is replenished by pushing all goods to the floor.

Maintain Under Armour safe environment of neat, clean, and organized sales floor, cash wrap and fitting room.

Motivate and inspire the team through Under Armour’s Core Competencies, and I WILL behaviors.

Communicate expectations for achieving brand, performance, and behavior standards.

Build relationships with teammates, peers, and supervisors to lead positive change.

Effectively communicate with the management team to align and help drive business strategy.

Proactively seek personal learning and development opportunities to build leadership skill set.

Train and develop team on business acumen to drive business performance.

Recruit, hire, develop, and retain high performing teammates.

Develop succession plans creating career paths for teammates including encouraging internal opportunities.

Collaborate with the Senior Store Manager/Retail Area Manager to resolve teammate challenges.

Provide performance insights to teammates through ongoing feedback and formal reviews.

Manage store census, seasonal hiring and turnover, network, recruit, and interview based on assessments.

Drive teammate engagement by recognizing and rewarding teammates for their outstanding performance.

Are you the right person that we are looking for:

• Candidate must possess at least a SPM/STPM/Diploma in any field;
• 5+ years of experience in retail store management; ideally in premium international brand or sports retail;
• Strong understanding of store operations, including visual merchandising, stock room, risk management & safety
• Sales-oriented and good communication skill;
• Good working attitude, responsibility and punctuality;
• Ability to build cohesive teams
• Advanced interpersonal skills and robust time management skills
• Ability to multi-task in a fast paced environment.
• Familiarity with various retail POS register systems
• Ability to be part of a team, set challenging standards, develop strong partnerships, and lead others to action.
• Ability to work a flexible schedule to meet the needs of the business, including public holidays and weekends.
• Able to communicate in local dialects will be an advantage;