Sports Advisor Full Time (Pop Up Store-Queensbay Mall)

Decathlon Malaysia; Nibong Tebal; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports retail company in Penang is seeking passionate individuals to join their team at a pop-up store. As a retail associate, you will welcome customers and ensure their satisfaction, promote sports innovations, and build lasting customer relationships. Ideal candidates are customer-centric, possess strong communication skills in English and Bahasa Malaysia, and are adaptable in a fast-paced environment. Enjoy a dynamic role with opportunities for growth in a vibrant retail setting.

Qualifications

• Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential.
• Customer‑centric with a strong sense of service.
• Willingness to help others, both teammates and customers/users.

Responsibilities

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer.
• Know the technical features of products to offer suitable recommendations.
• Develop the network of customers to establish a personal relationship.
• Promote innovation and sports experience in store.

Skills

Sportive

Leadership

Teamwork

Customer service

Education

Bachelor's Degree/Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting Passionate Sports People to Join Our Team at our Pop Up Store at Queensbay Mall, Penang! We are recruiting for all sports such as Mountain, Fitness, Running, Watersports, Wheels Sports and Team Sports. Love sport? Customer focused? Looking for a retail career with a difference? A full time role? If you are ready to live an experience of a lifetime this could be the perfect role for you!

Responsibilities

• Welcome customers in a professional manner
• Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
• Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range
• Develop the network of customers both in store and online, to know them better and establish a personal relationship
• Pass on sports passion and help customers discover new sports
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers
• Know the ambition of the department and take action with the team to achieve it
• Promote innovation and sports experience in store
• Boost Decathlon Malaysia best sales by using resources and commercial tools
• Put together the layout in store in accordance with implantation principles and guideline
• Produce high-quality implantation based on Satisfied Customer Family (FCS)
• Maintain the layout with good facing to make customers satisfied
• Make sure that stock is accurate and available by using the automatic replenishment system
• Enforce basic safety and security standards in the departments
• Know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures
• Participate in training, develop the training skills and become a trainer

Requirements

• Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are plus.
• Minimum qualifications Bachelors Degree/Diploma is required.
• Fresh Graduates to more experienced candidates are encouraged to apply.
• Customer‑centric with strong sense of service.
• Willingness to help others, both teammates and customers/users.
• Responsible, self‑motivated and adaptable in a fast paced and agile environment.
• Human‑First with high level of demand and communications skills.
• Able to play as part of the team during the busiest times (weekends and holidays)
• Digitally Savvy

Skills

• Sportive
• Leadership
• Teamwork
• Customer service