Skilled Sales Support Administrator

NTT; Cyberjaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading technology services provider in Malaysia is looking for a Skilled Order Management Administrator to manage customer orders and coordinate with various teams to ensure smooth fulfilment. The role demands strong attention to detail, organizational skills, and effective communication. Candidates should have experience in order fulfilment administration and be proficient in order management software. This on-site position also involves processing invoices and coaching junior team members.

Qualifications

• Solid experience in order fulfilment administration is essential.
• Experience in a global IT services organization is advantageous.
• Billing experience is necessary as part of order fulfilment.

Responsibilities

• Manage customer orders and coordinate with cross-functional teams.
• Process invoices to ensure accurate billing.
• Ensure compliance with guidelines for order processing.
• Collaborate with teams to address order discrepancies.
• Conduct quality checks to prevent errors.
• Distribute reports on order statuses.

Skills

Attention to detail

Order management software familiarity

Strong communication skills

Problem-solving abilities

Organizational skills

Proficiency in Microsoft Office applications

Customer-focused mindset

Adaptability

Proactive approach

Education

High school diploma or equivalent

Tools

Order management software

Microsoft Excel

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Skilled Order Management Administrator has solid relevant experience and is responsible for managing customer orders and coordinating with various cross functional teams to ensure smooth order fulfilment. This role may be required to process invoices to ensure accurate billing. This role requires attention to detail, strong organizational skills, and effective communication and is responsible for coaching and mentoring less experienced members of the team.

Key responsibilities:

• Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
• Tracks and reports status of all orders to sales teams, updating in a timely manner.
• Receives and reviews customer orders to ensure accuracy and completeness.
• Enters orders into the system and track their progress throughout the fulfilment process.
• May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
• May be required to verify billing information and addresses discrepancies if needed.
• Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements.
• Collaborates with cross functional teams to address any order discrepancies.
• Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner.
• May work with internal stakeholders to update customer profiles and relevant information in the system.
• Enters order details accurately into the system and update relevant databases.
• Ensures all necessary information is captured for accurate reporting.
• Conducts quality checks on orders to prevent errors and discrepancies.
• Ensures all documents and data are complete and accurate.
• Distributes monthly booking reports and status of orders, including a report of all found order issues in order to inform relevant stakeholders May assist Order Management Manager with additional reports and assignments as needed.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Attention to detail and accuracy in processing orders.
• Familiarity with order management software or systems.
• Strong communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to address order discrepancies.
• Organizational skills to manage multiple orders and tasks simultaneously.
• Proficiency in Microsoft Office applications, especially Excel.
• Customer-focused mindset with a commitment to providing excellent service.
• Adaptability to changing priorities and a fast-paced environment.
• Possess a proactive and systematic approach to work.

Academic qualifications and certifications:

• High school diploma or equivalent qualification.

Required experience:

• Solid demonstrated experience in order fulfilment administration or related roles.
• Solid demonstrated experience gained within a global IT services organization is advantageous.
• Demonstrated billing experience as part of an order fulfilment administration or related role.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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