Shift Manager

Berjaya Starbucks Coffee Company Sdn Bhd; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading coffee company in Seremban is seeking a candidate for a role that involves overseeing daily operations of the doughnut shop, delivering outstanding customer service, and training staff to ensure excellence. Ideal candidates should possess at least a year of relevant experience, be friendly, engaging, and sales-driven, and be able to communicate well in English and Bahasa. Benefits include meal allowance, performance incentives, medical coverage, and opportunities for career advancement.

Benefits

Meal Allowance - RM 5.00 per day

Sales performance Incentive

Overtime

Training and certification program

Fast career advancement

Medical coverage

Daily Meal Provided

EPF, Socso

Qualifications

• Minimum 1 year experience in a similar position.
• application should be Malaysian citizens or hold relevant residence status.
• Possess own transport.

Responsibilities

• Responsible for day-to-day operations of the doughnut shop.
• Deliver highest standard of service and handle customer complaints.
• Ensure appropriate staffing and inventory levels.
• Perform opening and closing duties.
• Assist in stock take and upsell promotions.
• Motivate and cultivate team spirit.
• Maintain service standards and discipline among staff.
• Supervise and train service staff.
• Adhere to standard operating procedures.
• Daily bank-in of sales money.

Skills

Communication in English and Bahasa

Sales driven

Friendly and engaging personality

Ability to work shifts

Job description

Requirement

• Have minimum 1 years experience in similar position
• Application should be Malaysian citizens or hold relevant residence status
• Able to communicate well in English and Bahasa
• Have friendly & engaging personality
• Sales driven & results oriented
• Able to work on shifts including weekend, 6 days a week
• Possess own transport

Responsibility

• Responsible for the day-to-day operations of Krispy Kreme Doughnut shop.
• To deliver the highest standard quality of service by handling customer complaints, conducting customer service evaluation and achieving the customer service rating target.
• Ensure staffing, inventory levels are appropriate so as to allow for smooth operation of the shop.
• Perform opening and closing duties.
• Assist in stock take and upsell promotions.
• Constantly motivate & cultivate a team spirit in the outlets.
• Maintain utmost service standards and discipline/grooming among the service staff.
• Supervise and train service staff to standards of excellence.
• Adhere to company’s standard operating procedures.
• Daily bank-in of the sales money and ensure float is sufficient.
• Any other ad-hoc duties.

Benefits

• Meal Allowance - RM 5.00 per day
• Sale performance Incentive
• Overtime
• Training and certification program
• Fast career advancement
• Medical coverage
• Daily Meal Provided
• EPF, Socso