Senior Specialist - Customer Relationship

TTM TECHNOLOGIES MALAYSIA SDN. BHD.; Penang; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global technology solutions provider in Malaysia is seeking a Senior Specialist in Customer Relationship. The ideal candidate will develop and maintain customer relationships, ensure revenue forecasts are met, and collaborate closely with operations and sales teams. Candidates should have over 5 years' experience in electronic manufacturing, strong communication skills, and the ability to work independently. Proficiency in English is essential, and Mandarin speakers are preferred. Occasional travel is required.

Qualifications

• Over 5 years of experience in electronic manufacturing industries.
• Experience with international business and managing customer accounts is an advantage.
• Good command of spoken and written English; Mandarin is a plus.

Responsibilities

• Develop customer relationships to understand needs.
• Meet customer revenue forecasts through site utilization.
• Monitor and drive improvement on key programs.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Data-oriented

Self-motivated

Team player

Education

Degree in Science, Engineering, Business Administration or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Senior Specialist - Customer Relationship

• Develop the customer relationship to understand customer needs
• Meet customer revenue forecasts through maximizing utilization of sites
• Monitor and drive improvement on the key program and new opportunities
• Coordinate closely with Ops team and Sales team to ensure seamless support for customers on the quote to cash process
• Manage the loading, backlog, inventory, delivery performance and flexibility per customer forecasts & demand
• Drive the customer qualification programs including site qualification, key projects & new technologies approval
• Assist on the customer site audits and visit

Job Requirements

• Degree or above in Science, Engineer, Business Administration or equivalent
• >5 years working experience in electronic manufacturing industries
• Experience with International business and managing customer accounts will be an advantage
• PC literate in Microsoft Word, Excel and PowerPoint
• Strong interpersonal, communication and problem-solving skill
• Self-motivated, independent, data-oriented and a good team player
• Good command of spoken and written English, Mandarin-speaking candidates who will be serving Mandarin-speaking customers
• Occasional travel is required

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, RF components and RF microwave/microelectronic assemblies, and quick‑turn and technologically advanced PCBs. TTM stands for time‑to‑market, representing how TTM's time‑critical, one‑stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. At TTM you can be part of a company built upon honesty, integrity, performance excellence and clear communication. With around 17,800 employees in factories and offices located around the world, you can create a future at TTM that will provide growth and opportunity. Visit our website at www.ttm.com to learn more about our winning team.