Senior Marine Travel Consultant

Wilhelmsen; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A global ship management company in Kuala Lumpur is seeking a Senior Marine Travel Consultant to manage travel booking and ticketing services for crew changes. The role requires expertise in travel management technologies, particularly GDS Amadeus, and a minimum of 2-3 years' experience in marine travel. Candidates should have strong customer service skills and proficiency in English. This position promises opportunities for professional development as part of a dynamic team.

Qualifications

• Minimum 2-3 years of experience in managing marine travel.
• Experience handling Filipino and Indian crew is an advantage.

Responsibilities

• Prepares travel itineraries according to crew change schedules.
• Creates, changes, refunds, issues PNRs in GDS.
• Manages non-GDS and other ancillary products as needed.

Skills

Proficiency in travel management technologies

Excellent customer service skills

Ability to manage multi-national crew

Knowledge of European sectors

Good proficiency in English

Tools

GDS Amadeus

COMPAS or similar crew management tools

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ship Management is a third-party ship manager providing various services across the globe. With a huge strength of Employee and Seafarers, we own and operate the world’s largest Maritime Network in more than 70 countries.

We are now building a dynamic, fast-growing travel start-up looking for enthusiastic and driven individuals to help us reshape the future of travel in our reputed organization. Be part of something exciting from the ground up, with room for professional growth & development. We are seeking highly motivated and experienced Senior Marine Travel Consultants to join our dynamic team. The ideal candidate should have a passion for travel, a deep understanding of marine travel, and excellent customer service skills. This is an exciting opportunity for individuals.

The Senior Marine Travel Consultant is required to deliver travel booking and ticketing services to support seamless crew changes. The Senior Marine Travel Consultant is responsible for booking, pricing and ticketing crew tickets. This position will report to Head - Operations & Client Management.

Responsibilities

• Prepares travel itineraries according to crew change schedules and immigration policies.
• Creates, changes, refunds, issues PNRs in GDS.
• Manages non-GDS and other ancillary products where needed.
• Complies to strict data privacy, protection and confidentiality policies.

Qualifications

Mandatory Requirements

• Proficiency in using travel management technologies, GDS Amadeus preferred; Experienced in handling multi-national crew. Experience handling Filipino and Indian crew is an advantage along with European crew.
• Good knowledge on European sectors along with other markets like Asia & Americas.
• Minimum 2-3 years of experience in managing marine travel.
• Experience using COMPAS or similar crew management tools is an advantage. Willing to work in shifts.
• Good proficiency in English, both oral and written.