Senior Global Operations Officer

Standard Chartered; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational bank in Kuala Lumpur seeks an individual to oversee daily processing and delivery of trade services, ensuring compliance with regulatory standards. Responsibilities include managing customer relationships, monitoring transactions, and optimizing team performance. The ideal candidate will excel in communication and operational efficiency to support trade operations effectively.

Responsibilities

• Perform specific duties as instructed by team management.
• Oversee daily processing and delivery of trade services.
• Establish and maintain close working relationships with customers.
• Ensure compliance with business targets and procedures.
• Manage trade assets and ensure service level agreements are met.

Job description

To perform specific duties as instructed by the team management and to assist the team management in overseeing the daily processing/ delivery of trade services by the team to customers.

RESPONSIBILITIES

Strategy

• Exhibit qualities which demonstrate the group’s strategy.
• To treat Customer’s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.

Business

• To establish and maintain a close working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To be aware of the business targets and ensure compliance.
• To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.
• Manage the Trade Assets & Contingent which is Risk participated with investor (other bank/insurer) and ensure SLA and TAT are met.
• Manage Limit Allocated by the Investor and ensure there is no breach.
• Review of various reports to internal and external stakeholder on the portfolio handled.
• Expert level in understand the Risk attached to each trade product and advise Stakeholders in case it is not covered by the portfolio.

Processes

• To ensure that all transactions are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions.
• To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.
• To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically.
• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and elevate any unusual/complex transaction on the AML aspect to the AML advisors.

People & Talent

• To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery.
• To ensure planned leaves and enough back-ups created for seamless business delivery.