Partner Advisory: Sales Operations Manager

Cognizant Global; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology services firm in Kuala Lumpur is seeking a Partner Advisory Sales Operations Manager to oversee delivery and enhance partner experience. The successful candidate will have over 10 years of experience in SaaS B2B sales operations, strong negotiation skills, and a solid understanding of cloud technologies. Responsibilities include managing advisory projects, leading teams, and fostering partner relationships. This role requires advanced English proficiency and flexibility to adapt to changing environments, offering a dynamic work atmosphere.

Qualifications

• 10+ years of experience in SaaS B2B Sales operations from Partner programs.
• Advanced English language proficiency - C1 or above.
• Solid understanding of cloud technologies and digital transformation.

Responsibilities

• Drive and exceed Partner Advisory Sales operations targets and KPIs.
• Establish and nurture strong, long-term relationships with partners.
• Prepare comprehensive advisory reports providing actionable insights.

Skills

Sales Operations management

Negotiation skills

People management

Pipeline governance

Deal velocity

Thought leadership

Flexibility in a fast-paced environment

Education

Bachelor's degree in Business, Management, Sales, or Marketing

Job description

Overview

Job Title : Partner Advisory: Sales Operations Manager
Job Location : Kuala Lumpur, Malaysia

Role-Description

The Partner Advisory Sales Operations Manager plays a critical role within the program, responsible for leading and managing the delivery of partner advisory sales & services to our partners. This role plays a pivotal part in ensuring that our partners receive exceptional, timely, and effective advice and support, ultimately contributing to meeting sales targets and enhancing Partner experience.

Responsibilities

• Drive & exceed Partner Advisory Sales operations, Targets, KPIs and client expectations
• Oversee and manage the entire advisory services delivery process, ensuring smooth execution and adherence to timelines and budgets.
• Create and manage performance reporting and insights for business reviews
• Collaborate with cross-functional teams to coordinate resources and ensure seamless service delivery.

Build and Maintain Partner Relationships

• Establish and nurture strong, long-term relationships with our partners, fostering trust and open communication.
• Understand our partners' unique business needs, challenges, and objectives to tailor advisory services accordingly.

Identify and Recommend Sales Solutions

• Conduct thorough analyses of our partners' business operations, identifying areas for improvement and potential risks.
• Develop and present customized solutions aligned with our partners' strategic goals, leveraging industry best practices and innovative approaches.
• Bringing in B2B sales methodology and implement them

Develop and Deliver Advisory Reports and Business Reviews

• Prepare comprehensive advisory reports that provide actionable insights and recommendations.
• Deliver engaging presentations to communicate complex concepts effectively to our partners.

Manage Advisory Projects

• Develop and manage project plans, ensuring efficient resource allocation, timely execution, and successful project outcomes.
• Monitor project progress, identify and mitigate risks, and keep stakeholders informed of project status.

Lead and Manage Sales Professionals

• Lead, mentor, and develop a team of advisory professionals, fostering a culture of collaboration, innovation, and continuous learning.
• Provide guidance, training, and performance feedback to team members to enhance their skills and capabilities.
• Track and report team utilization and productivity
• Manage shrinkage, attrition and hiring

Qualifications and experience

• Bachelor's degree in Business, Management, Sales, Marketing or related field
• Min 10+ years of experience working with & leading SaaS B2B Sales operations from Partner or Channel Partner programs, preferably from ISV ecosystem
• Strong Sales Operations management, including pipeline governance, deal velocity, negotiation skills and people management, etc.
• Advanced English language proficiency - C1 or above certified
• Solid understanding of cloud technologies and digital transformation concept
• Excellent time management skills and flexibility to work certain time zone overlapping as required
• Cloud Digital Leader or any other cloud certification is a big advantage
• Experience in driving revenue and pipeline related targets
• Experience managing Sellers and Sales operations
• Being a true team player - ability to work efficiently with multiple stakeholders across different teams
• Thought leadership - ability to think a few steps ahead
• Flexibility to work in a fast-paced and ever-changing environment
• Work timing aligned with respective Partner regions