OPERATION MANAGER (HAULAGE)

Megah Transport; Perak; On-site; MYR 50,000 - 80,000; Full time

Job summary

A logistics company in Malaysia is looking for a candidate with experience in logistics management. The role involves addressing customer complaints, ensuring driver efficiency, and providing internal training. Candidates should possess a Diploma or Degree in Logistics, with at least 5 years of experience. Proficiency in Microsoft Office tools, particularly Excel and Word, is required. This role demands strong planning, communication, and the ability to work under pressure.

Qualifications

• Min 5 years’ experience in related field.
• Logistics background and experience with Shipping is a plus.
• Willing to work long hours and able to work under pressure in a fast moving environment.

Responsibilities

• Attend internal and external meetings to resolve issues.
• Provide comprehensive internal training for the team members.
• Manage and investigate customer complaints and feedback.
• Prepare daily movement report.

Skills

Good communication skills

Planning and execution skills

Proactive

Team player

Able to do job planning and scheduling

Education

Min Diploma/Degree qualification in Logistic or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Attend internal and external meetings to resolve issues arises and provide value-added solution.

Provide comprehensive internal training for the team members.

To verify and check the order.

Counter check customer details, size for needed, type of lorry support and deadline.

Manage and investigate customer complaint and feedback.

Coordinate and liaising with the relevant parties.

Job planning and scheduling.

Close monitoring for driver movement to avoid any down time.

Briefing and follow up with driver in order to meet the customer requirement and satisfaction.

Involve in transport document acknowledgement and return.

Assist to handle driver claim and reimbursement.

Handle customer complaint.

Prepare daily movement report.

Liaise with Adm/HR Department for update the staff, driver status and lorry status.

To perform any ad-hoc duties and reports as and when assigned/requested by the Management.

Requirements

• Min Diploma/Degree qualification in Logistic or related field
• Min 5 years’ experience in related field
• Logistics background and experience with Shipping is a plus
• Able to do job planning and scheduling
• Good communication, planning and execution skills
• Proactive, self-confidence and team player
• Willing to work long hours and able to work under pressure in a fast moving environment
• Working knowledge of ISO, Custom Act and government authorities in logistic industry.
• Proficient in PC Applications particularly in Microsoft Excel and Word

Only shortlisted candidates will be noticed