Native Korean Bilingual/Monolingual Customer Service (Mobility)

Hunters International Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global provider in customer service is seeking a Native Korean Bilingual/Monolingual Customer Service representative. You will handle customer enquiries, ensuring first-time resolution and managing issues related to mobility services. The ideal candidate should have strong interpersonal and time management skills, and be flexible with shift work. The role offers competitive remuneration and opportunities for career growth.

Benefits

Annual leave (12 days)

Sick leave (14 days)

Medical & Life insurance

Company accommodation

Work Permit provided

Career growth opportunities

Qualifications

• Able to work on weekends and rotational shifts.
• Willingness to handle mobility-related customer issues.

Responsibilities

• Handle inbound calls and customer enquiries.
• Achieve successful first-time resolution.
• Resolve customer contacts using multiple technology applications.

Skills

Time management

People development

MS Office skills

Interpersonal skills

Positive attitude

Job description

About the job Native Korean Bilingual/Monolingual Customer Service (Mobility)

About the Company
A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.

Responsibilities:

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements:

• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Able to work on weekends and rotational shift
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic andEnthusiastic

Monthly fun and exciting staff activities

We are located nearby shopping malls and housing area

We hire from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)

• Work Permit provided
• Annual leave (12 days) / Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical & Life insurance
• 2 weeks free company accommodation provided
• One way flight ticket to Malaysia / Pick up service from airport
• Opening Malaysian bank account
• Property agent introduction
• Career growth- Stage: Customer Service Executive > Senior Customer Service Executive >Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer or promote to any internal department (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Work Hours:

5 working days in a week (Mon to Sun) | 24/7 rotational shift |Each shift consists of 9.5 working hours and inclusive of 1-hourlunch and 30 minutes for a break

Remuneration:

Bilingual:Basic RM8,500 + shift Allowance up to RM1,200 (if required-only night shift time 22:30-8am can be applicable for this and will be providing RM60 per day) + KPI up to RM400(depends on performance)

Monolingual:Basic RM7,800 + shift Allowance up to RM1,200(if required-only night shift time 22:30-8am can be applicable for this and will be providing RM60 per day ) + KPI up to RM400(depends on performance)

Consultant in Charge