MIS Manager / ERP/POS Systems Support

Jobstreet Malaysia; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading recruitment service in Malaysia is seeking a MIS Manager/Assistant Manager to oversee IT team operations and ensure effective support for ERP and POS systems. This role demands strong technical skills, particularly in SQL and team leadership. The ideal candidate will have over 5 years of experience in retail systems and be proactive in problem-solving and operational excellence. This position offers a chance to contribute significantly to business reporting and system enhancements.

Qualifications

• 5+ years of experience in Microsoft ERP system/Retail POS system.
• Experience supporting multi-outlet retail operations.
• Experience in Web development using .Net and SQL Server is a great advantage.

Responsibilities

• Lead and manage the IT team to deliver effective local systems support.
• Oversee and support the daily operation of ERP and POS systems.
• Provide technical guidance and troubleshooting for ERP/POS applications.

Skills

Hands-on technical expertise

Problem-solving

Team leadership

Good communication skills

Strong SQL skills

Web development using .Net

Education

Diploma or Degree in IT or related field

Tools

Microsoft ERP system

Retail POS system

SQL Server

Job description

MIS Manager/Assistant Manager – ERP/POS Systems Support

This role requires hands-on technical expertise, a proactive approach to problem-solving, and a strong focus on operational excellence.

Key Responsibilities

• Lead and manage the IT team to deliver effective local systems support.
• Oversee and support the daily operation of ERP and POS systems, ensuring reliability, data accuracy, and smooth system operations across retail outlets.
• Provide technical guidance and troubleshooting for ERP/POS applications and other systems and related IT infrastructure.
• Use SQL scripts to extract, analyse, and process sales and operational data for business reporting.
• Collaborate with business users to understand requirements, document needs, and implement system enhancements.
• Develop and maintain system documentation and user manuals; conduct user training as needed.
• Monitor and address security threats and vulnerabilities associated with changing technologies.
• Ensure robust backup systems and network security protocols are in place.

Requirements

• Diploma or Degree in IT or related field.
• 5+ years’ experience in Microsoft ERP system/Retail POS system.
• Strong SQL and reporting skills.
• Experience supporting multi-outlet retail operations.
• Team leadership and good communication skills.
• Experience in Web development using .Net and SQL Server is a great advantage.