Manager, Global Payment Centre

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking an experienced Manager, Global Payment Centre. The successful candidate will oversee SWIFT and RENTAS operations, requiring a strong background in payments, compliance, and risk management. With a minimum of 8 years in relevant fields, the role demands exceptional leadership and stakeholder management abilities. Join this dynamic organization and contribute to their mission of simplifying banking for customers.

Qualifications

• Malaysian citizen required.
• 8+ years of experience in payments or risk management with SWIFT & RENTAS focus.
• Knowledge of ISO 20022 message standard and payments technology systems.

Responsibilities

• Manage SWIFT/RENTAS operations and ensure compliance with regulatory requirements.
• Execute strategic plans aligning with business goals.
• Build relationships with customers, vendors, and regulators.

Skills

SWIFT operations

RENTAS operations

Risk management

Project management

Problem-solving

Decision making

Stakeholder relationship management

Education

Degree in any discipline

Job description

If you are looking to excel and make a difference, take a closer look at us…

We are seeking a highly experienced and skilled Manager, Global Payment Centre who will be responsible for the strategic leadership, management and oversight of the organization’s SWIFT and RENTAS operations. This role requires a deep understanding of the payments industry, regulatory landscape and technological advancements. The successful candidates will report to Head of Department.

Key Responsibilities

• Manage overall administration and management of operations of SWIFT/RENTAS section with stay updated on industry trends/technological advancements to drive innovation and improve operational efficiency.
• Execute the unit’s strategic plan, aligning with the organization’s business goals and oversee the day-to-day operations of SWIFT & RENTAS functions including payment processing, reconciliation and exception handling.
• Review operational procedures and formulate risks to mitigate reputational risks associated with SWIFT & RENTAS Operations and continuously enhance SWIFT & RENTAS processes to improve productivity.
• Manage the unit’s budget and resources effectively adherence to all relevant regulatory requirements including AML/CTF regulations.
• Build strong relationship with internal and external stakeholders, including customers, vendors and Regulators in line with Bank's service standards policy.
• Formulate and manage work improvement and process re-engineering projects assigned by Head of Department.
• Manage and fully involve in the related project i.e. attend project meetings, scope out requirements, discussion with various stakeholders, prepare and perform UAT/regression tests.
• Provide solutions to operations team in handling queries and achieve established targets of service standards for all customer complaints at a reasonable minimum to maintain rapport and loyalty.
• Initiate quality initiatives, promote team, service excellence culture and plan staff training programs to enhance staff competency in risk and compliance.
• Timely and accurate compilation of statistics, analysis for reporting and risk management within cut-off times with ensuring its compliance with Bank’s regulatory policies and service level for both internally and externally.

• Management and administration of SWIFT daily operations.
• Management and administration of work improvement and process re-engineering projects.
• Problem-solving and decision making

Job Requirements

• Malaysian citizen.
• Degree in any discipline or equivalent.
• Minimum 8 years of experience in payments/branch operations/risk management with strong focus on SWIFT & RENTAS. Similar years experience in risk & project management also will be consider.
• Knowledge and experience on ISO 20022 message standard and broader understanding on payments technologies landscape system e.g. SAA.
• Rapport with PayNet and SWIFT would be essential.
• Good command of English (spoken & writing), strong management of leadership skills and decision-making skills.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.