Luxury Front Desk Manager – Guest Experience Leader

Four Seasons; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hospitality company is seeking a Front Desk Manager in Langkawi, Kedah, to lead their front office team. This role requires proven leadership and guest service skills along with at least 2–3 years of experience in luxury hotel front office management. You will oversee operations from check-in to check-out and resolve guest concerns, ensuring a high level of satisfaction. A competitive salary and excellent benefits are offered.

Benefits

Competitive salary

Comprehensive benefits package

Complimentary accommodation at other Four Seasons Hotels

Complimentary meals

5-day work week

Qualifications

• Experience managing a luxury hotel front office.
• Ability to engage and connect with guests.
• Proficiency in a second language is preferred.

Responsibilities

• Oversee daily operations at the front desk.
• Resolve guest concerns and improve satisfaction scores.
• Lead, coach, and mentor front desk staff.

Skills

Proven leadership skills

Exceptional guest service

Strong communication skills

Organisational abilities

Problem-solving abilities

Fluent in English

Interpersonal skills

Education

Minimum 2–3 years of front office management experience

Tools

Hotel systems such as Opera

Job description

A luxury hospitality company is seeking a Front Desk Manager in Langkawi, Kedah, to lead their front office team. This role requires proven leadership and guest service skills along with at least 2–3 years of experience in luxury hotel front office management. You will oversee operations from check-in to check-out and resolve guest concerns, ensuring a high level of satisfaction. A competitive salary and excellent benefits are offered.