Lead Software Engineer (Observability)

Great Eastern; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is looking for an individual to provide operations support and implementation for observability services. The ideal candidate will have experience in observability tools administration, strong integrity, and the ability to adapt to changes. This role involves maintaining components, guiding troubleshooting, and communicating with stakeholders to ensure optimal observability. Competitive benefits and opportunities for growth are provided.

Qualifications

• Experience in observability tools administration and infrastructure operations.
• High level of integrity and accountability.
• Ability to take initiative and adapt to changes.

Responsibilities

• Provide operations support and maintenance for observability tools.
• Install, configure, and upgrade observability components.
• Guide Level 1/2 observability troubleshooting support.

Skills

Observability tools administration

Infrastructure operations

Teamwork

Initiative

Education

ITIL Certification

Tools

DynaTrace

Solarwinds

Broadcom UIM

Job description

Provide operations support, implementation, support and communications for Observability services and infrastructure.

• Install, configure and upgrade observability components.
• Observability tools administration for service request, change and reconfiguration.
• Plan, broadcast and apply observability tools patch and hardening.
• Maintain observability configuration items and keep track on new or obsolete components.
• Join in various meetings that requires the observability team involvement.
• Guide and provide Level 1/2 observability troubleshooting support.
• Write and update documentations related to observability administration and configurations.
• Communicate to the stakeholders on the recommendation to ensure observability can detect and capture better and without critical problems in future.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

Experience in observability tools administration, infrastructure operations with any tools stated below.

• DynaTrace
• Solarwinds
• Broadcom UIM

Advantage if you have any of the following certification

• Observability tools state above.
• Information Technology Infrastructure Library (ITIL).

• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To All Recruitment Agencies

Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.