Junior Data-Driven Customer Support Analyst

NielsenIQ; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A data analytics company seeks a Junior Customer Support Analyst to manage customer relationships and ensure effective query resolution. The role involves executing delivery management, collaborating with teams, and maintaining customer satisfaction. Ideal candidates are fresh graduates with a Bachelor’s Degree in relevant fields, equipped with analytical and organizational skills, and able to work in a hybrid environment. Opportunity for entry-level experience in a fast-paced analytics team.

Qualifications

• Open to fresh graduates.
• Basic understanding and ability to use AI tools for productivity and problem-solving.
• Analytical skills and aptitude for data and operational processes.

Responsibilities

• Execute, monitor, and improve delivery management and service-related tasks.
• Triage customer queries/requests across markets and customer category groups.
• Collaborate with NielsenIQ teams to resolve issues.

Skills

Analytical skills

Good organization skills

Project management aptitude

Communication skills

Basic MS Office skills

Education

Bachelor’s Degree in Business Administration, Mathematics, Statistics, Economics, or similar

Tools

MS Excel

MS PowerPoint

Job description

A data analytics company seeks a Junior Customer Support Analyst to manage customer relationships and ensure effective query resolution. The role involves executing delivery management, collaborating with teams, and maintaining customer satisfaction. Ideal candidates are fresh graduates with a Bachelor’s Degree in relevant fields, equipped with analytical and organizational skills, and able to work in a hybrid environment. Opportunity for entry-level experience in a fast-paced analytics team.