IT System Engineer

Busy Bees; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A corporate service firm in Kuala Lumpur is seeking an IT Support Professional. You will provide technical assistance, manage helpdesk tickets, and maintain IT security compliance. The ideal candidate should possess a degree in IT and have 1-2 years of relevant experience. Strong networking skills and the ability to troubleshoot technical issues are essential. This role fosters a collaborative environment while ensuring effective communication with stakeholders.

Qualifications

• 1-2 years of IT technical support experience.
• Well versed with different operating systems and platforms.
• Experience with TCP/IP and general networking issues.

Responsibilities

• Provide support to Corporate Office/Centres on technical issues.
• Manage the Helpdesk ticketing system and respond to service requests.
• Support and maintain IT security and corporate security systems.

Skills

Technical support

Networking

Problem-solving

Interpersonal skills

Troubleshooting

Education

Degree or diploma in IT/Computer science or equivalent

Job description

Provide support to Corporate Office/Centres in Malaysia on technical issues, hardware, network, security and operational problems (e.g., Desktops, Laptops, Multi-Function Printers, Business applications, IT/Security Equipment and Peripherals etc.)

Respond to service requests, incidents, manage the Helpdesk ticketing system with follow-up of status to stakeholders

Support and maintain IT Security of Enterprise anti-virus updates for endpoints, servers and networking

Support and maintain Corporate Security Systems and Measures and responsible for rules to ensure security compliances

Support the procedure of IT asset update, tracking and verification activities. Manage the inventory of software asset and licenses

Liaise with vendors and other IT personnel for problem resolution

Creation, deletion and maintaining of email accounts for the organization

Administer and maintain Wi‑Fi/wired LAN, WAN, VPN including firewall, routers, switches, access points. Experience with Fortinet equipment will be advantageous

Perform related duties as required

Requirements

• Degree or diploma in IT/Computer science or its equivalent.
• 1-2 years directly related work experience in an IT technical support position
• Must be well versed with different OS and platforms.
• Experience with TCP/IP and general networking issues.
• Strong judgment, decision making and problem‑solving skills.
• Good interpersonal and organisation skills.
• Able to work independently and in a team environment.
• Able to communicate well with users and vendors.
• Any other duties or projects as assigned from time to time.

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