Information Technology Executive - Software Applicati

MOG GROUP OF COMPANIES; Kajang Municipal Council; On-site; MYR 36,000 - 48,000; Full time

Job summary

A technology company in Kajang is seeking a proactive Software Application IT Executive to support business software applications. The ideal candidate will handle first-level support, monitor software performance, and assist in system maintenance and upgrades. A diploma or bachelor’s degree in IT and 1-2 years of relevant experience are required. Strong problem-solving and communication skills are essential for this role, which involves collaborating with various stakeholders to ensure efficient software operations.

Qualifications

• Minimum 1–2 years of experience in software application support or a similar role.
• Strong understanding of software applications and IT environments.
• Basic knowledge of databases and system workflows is an advantage.

Responsibilities

• Provide first-level support for business software applications.
• Monitor and troubleshoot software applications to ensure optimal performance.
• Assist in application deployment and upgrades.
• Maintain documentation for application systems.
• Work closely with the Head of Department and vendors.
• Ensure applications comply with IT security policies.

Skills

Problem-solving

User support

Communication

Education

Diploma or Bachelor’s Degree in IT or related field

Tools

Microsoft Office

Enterprise applications

Job description

Software Application IT Executive

We are looking for a competent and proactive Software Application IT Executive to support and manage business software applications across the organization. This role focuses on application support, system maintenance, and continuous improvement to ensure reliable and efficient software operations.

Key Responsibilities

• Provide first-level support for business software applications and related user issues.
• Monitor, maintain, and troubleshoot software applications to ensure optimal performance and availability.
• Assist in application deployment, configuration, testing, upgrades, and patch management.
• Maintain accurate documentation for application systems, including configurations, user access, licenses, and change logs.
• Work closely with the Head of Department, vendors, and internal users to resolve application-related issues effectively.
• Support integration between software applications and other systems where required.
• Ensure software applications comply with IT security policies, standards, and best practices.
• Participate in software-related projects, including new system implementation, enhancement, and migration.
• Provide application support during company events, audits, or critical business periods.

Job Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Minimum 1–2 years of experience in software application support, application administration, or a similar role.
• Strong understanding of software applications, operating systems, and general IT environments.
• Basic knowledge of databases, application troubleshooting, and system workflows is an advantage.
• Proficient in Microsoft Office and commonly used enterprise or business applications.
• Strong problem-solving skills with good communication and user-support abilities.
• Able to work independently and collaborate effectively within a team.